Subject: Ticket Assigned - Conversation with ?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 29 Jan 2023 12:51:38 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ? ?                    Hi           04:35 PM, 29th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:35 PM, 29th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:35 PM, 29th Jan                     ?                    1           04:35 PM, 29th Jan                   Centrepoint UAE whatsapp bot                    Hello ? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:35 PM, 29th Jan                     ?                    Exchange           04:35 PM, 29th Jan                   Centrepoint UAE whatsapp bot                    Hi ? , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            04:35 PM, 29th Jan                     ?                    5           04:35 PM, 29th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:35 PM, 29th Jan                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           04:37 PM, 29th Jan                   Abdulqader                   Could you please share your order number so that I can assist you further?           04:38 PM, 29th Jan                     ?                    Can i exchange           04:40 PM, 29th Jan                     ?                    By visitng shoeexpress store           04:40 PM, 29th Jan                     ?                             04:40 PM, 29th Jan                     ?                    Order 9412372499           04:40 PM, 29th Jan                     ?                    1 shoe pair is big size for me i want to exchange in smaller size           04:41 PM, 29th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           04:41 PM, 29th Jan                     ?                    Ok           04:41 PM, 29th Jan                     ?                    I can go personally and exchange but do let me know policy plz           04:42 PM, 29th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you. Kindly note we do not have an exchange option available at this time.           04:42 PM, 29th Jan                   Abdulqader                   You can return online purchases through the below three channels: ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centerpoint) store across the UAE.           04:42 PM, 29th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           04:43 PM, 29th Jan                     ?                    Can i go personally and exchange           04:44 PM, 29th Jan                     ?                    ?           04:44 PM, 29th Jan                   Abdulqader                   We do not have an exchange option available at this time.           04:46 PM, 29th Jan                     ?                    Ok           04:47 PM, 29th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           04:50 PM, 29th Jan                     ?                    No           04:50 PM, 29th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           04:51 PM, 29th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5639783