Subject: Ticket Assigned - Conversation with Abdul Basith
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 29 Jan 2023 12:48:08 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Abdul Basith Abdul Basith                    Hi           04:33 PM, 29th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:33 PM, 29th Jan                   Centrepoint UAE whatsapp bot                    Hello Abdul Basith , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:33 PM, 29th Jan                     Abdul Basith                    1           04:33 PM, 29th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           04:33 PM, 29th Jan                     Abdul Basith                    9411780994           04:34 PM, 29th Jan                   Centrepoint UAE whatsapp bot                    Great news! ? Your order is ready for pick-up   Please check your email or SMS for more details. Don't forget to collect your order within 14 days to avoid cancellation.            04:34 PM, 29th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:34 PM, 29th Jan                     Abdul Basith                    2           04:34 PM, 29th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:34 PM, 29th Jan                     Abdul Basith                    1           04:34 PM, 29th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:34 PM, 29th Jan                     Abdul Basith                    [email-masked]           04:34 PM, 29th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:34 PM, 29th Jan                   Abdulqader                    Hi Abdul, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           04:36 PM, 29th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           04:37 PM, 29th Jan                   Abdulqader                   Your order ID 9411780994 is now ready for collection. Kindly make sure to have your Emirates ID or Passport, during the pickup.           04:38 PM, 29th Jan                     Abdul Basith                    Ok ihave a doubt           04:38 PM, 29th Jan                     Abdul Basith                    I ordered 2 products in this order           04:39 PM, 29th Jan                     Abdul Basith                    Can I try both and return to same store if the fitting is not perfect           04:40 PM, 29th Jan                   Abdulqader                   You can return online purchases through the below three channels:  ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centerpoint) store across the UAE.           04:41 PM, 29th Jan                     Abdul Basith                    May be I want to return 1           04:42 PM, 29th Jan                     Abdul Basith                    Is that possible           04:42 PM, 29th Jan                     Abdul Basith                    And can I try out and return at the time of pickup           04:42 PM, 29th Jan                   Abdulqader                   You can collect the order and return at the same time.           04:43 PM, 29th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           04:45 PM, 29th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           04:47 PM, 29th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5639766