Subject: Ticket Assigned - Conversation with Fahim Ali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 29 Jan 2023 12:39:30 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fahim Ali Fahim Ali                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  i lose my first order discount-15cp promocode because of payment failure   please give my discount back Bot:  ✍️ Please enter your name Customer:  fahim ali Bot:  Hi fahim ali, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0581175715 Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  I lose my first order discount-15cp promocode because of payment failure...please give my discount back Customer:  Are you there? Agent:  Hi Fahim, Good Afternoon, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you. Agent:  We can see that you are contacting us regarding the promo code. Customer:  I lose my first order discount-15cp promocode because of payment failure...please give my discount back Customer:  Can you please help me with this? Agent:  Could you please allow me a moment to check the details for you. Customer:  Ok sure Agent:  We would like to inform you that we have checked that your last order 9412485201 was cancelled and we would need to check the discount with our technical team and will update you via the email [email-masked] Customer:  Sure Customer:  Waiting for your update Agent:  Is there anything else I can assist you with? Agent:  It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:18 PM, 29th Jan                   Abdulqader                    Hi Fahim, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           04:20 PM, 29th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           04:21 PM, 29th Jan                   Abdulqader                   We can see that you are contacting us regarding your order 9412485201?           04:22 PM, 29th Jan                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           04:24 PM, 29th Jan                     Fahim Ali                    Yes           04:26 PM, 29th Jan                     Fahim Ali                    Are you there?           04:28 PM, 29th Jan                   Abdulqader                   We'd like to confirm you that order  9412485201 has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           04:29 PM, 29th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           04:30 PM, 29th Jan                     Fahim Ali                    I lose my first order discount-15cp promocode because of payment failure...please give my discount back           04:31 PM, 29th Jan                     Fahim Ali                    Can I get my promocode back           04:31 PM, 29th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           04:33 PM, 29th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We have forwarded your query to the concerned team and we will be on touch with you and contact you on your email           04:35 PM, 29th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           04:36 PM, 29th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           04:39 PM, 29th Jan                     Fahim Ali                    By when I can aepext the reply           04:39 PM, 29th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5639713