Subject: Ticket Assigned - Conversation with سارة ?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 29 Jan 2023 09:05:48 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with سارة  ? سارة  ?                    Hi           12:49 PM, 29th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            12:49 PM, 29th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            12:49 PM, 29th Jan                     سارة  ?                    1           12:49 PM, 29th Jan                   Centrepoint UAE whatsapp bot                    Hello سارة  ? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:49 PM, 29th Jan                     سارة  ?                    My app isn’t working properly           12:50 PM, 29th Jan                   Centrepoint UAE whatsapp bot                    Hi سارة  ? , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            12:50 PM, 29th Jan                     سارة  ?                    5           12:50 PM, 29th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:50 PM, 29th Jan                     سارة  ?                    Ok           12:50 PM, 29th Jan                   Abdulqader                    Hi Sarah, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           12:55 PM, 29th Jan                     سارة  ?                    Hi           12:56 PM, 29th Jan                     سارة  ?                             12:56 PM, 29th Jan                     سارة  ?                    Could u explain why this is happening           12:56 PM, 29th Jan                   Abdulqader                   Kindly elaborate your query           12:58 PM, 29th Jan                     سارة  ?                    Even after having a free shipping code           12:58 PM, 29th Jan                     سارة  ?                    I am being charged for shipping           12:58 PM, 29th Jan                     سارة  ?                             12:59 PM, 29th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you.           01:00 PM, 29th Jan                   Abdulqader                   Please be assured as we have now escalated this issue to our technical team with the screenshot you provided.           01:01 PM, 29th Jan                   Abdulqader                   Please allow us time to get this fixed for you.           01:01 PM, 29th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           01:01 PM, 29th Jan                     سارة  ?                    No           01:02 PM, 29th Jan                     سارة  ?                    But when can I place my order           01:02 PM, 29th Jan                     سارة  ?                    As I urgently need it tomorrow           01:02 PM, 29th Jan                   Abdulqader                   We’ll do our best to sort this out quickly.           01:03 PM, 29th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           01:04 PM, 29th Jan                     سارة  ?                    Thank you           01:05 PM, 29th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           01:05 PM, 29th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5638629