Subject: Ticket Assigned - Conversation with Yumna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 25 Jan 2023 15:29:13 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Yumna Yumna                    Hi           07:16 PM, 25th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:16 PM, 25th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:16 PM, 25th Jan                     Yumna                    English           07:17 PM, 25th Jan                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           07:17 PM, 25th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:17 PM, 25th Jan                     Yumna                    1           07:17 PM, 25th Jan                   Centrepoint UAE whatsapp bot                    Hello Yumna , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:17 PM, 25th Jan                     Yumna                    1           07:17 PM, 25th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           07:17 PM, 25th Jan                     Yumna                    9411921466           07:18 PM, 25th Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:       You can also easily track your order from My Account > Order History.             07:18 PM, 25th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:18 PM, 25th Jan                     Yumna                    3           07:18 PM, 25th Jan                   Centrepoint UAE whatsapp bot                    Hi Yumna , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            07:18 PM, 25th Jan                     Yumna                    5           07:19 PM, 25th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:19 PM, 25th Jan                   Abdulqader                    Hi Yumna, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:19 PM, 25th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:20 PM, 25th Jan                     Yumna                    Why one item of my order is cancelled           07:20 PM, 25th Jan                     Yumna                             07:20 PM, 25th Jan                     Yumna                    I didn’t cancel this item but it is showing that its cancelled           07:20 PM, 25th Jan                   Abdulqader                   The item- Textured Sneakers with Hook and Loop Closure in your order ID 9411921466went out of stock, so we've partially shipped your order and the amount of AED 28.59 will be refunded back to your debit or Credit Card in 7-14 working days.  We apologize for the inconvenience caused and thank you for your patience.           07:21 PM, 25th Jan                     Yumna                    Can you refund it in my account           07:22 PM, 25th Jan                     Yumna                    Or shukran?           07:22 PM, 25th Jan                     Yumna                    Card           07:22 PM, 25th Jan                     Yumna                    7-14 is too long           07:23 PM, 25th Jan                   Abdulqader                   Unfortunately, the amount you paid online will be refunded back to your original payment method.           07:23 PM, 25th Jan                     Yumna                    Kindly update your App according to your stock availability           07:23 PM, 25th Jan                     Yumna                    Because this is not the way to treat your customers           07:24 PM, 25th Jan                   Abdulqader                   We can understand that this must be really annoying and frustrating for you, but be assured we would surely get it sorted to make your shopping experience better.           07:25 PM, 25th Jan                   Abdulqader                   Again, please accept our sincere apologies for this.           07:25 PM, 25th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:26 PM, 25th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:28 PM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5626410