Subject: Ticket Assigned - Conversation with Sulfiya Najeeb
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 25 Jan 2023 15:12:32 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sulfiya Najeeb Sulfiya Najeeb                    Hi           07:07 PM, 25th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:07 PM, 25th Jan                   Centrepoint UAE whatsapp bot                    Hello Sulfiya Najeeb , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:07 PM, 25th Jan                     Sulfiya Najeeb                    1           07:07 PM, 25th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           07:07 PM, 25th Jan                     Sulfiya Najeeb                    9411945766           07:07 PM, 25th Jan                   Centrepoint UAE whatsapp bot                    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery    If you wish to cancel your order, please flow below link.               07:07 PM, 25th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:07 PM, 25th Jan                     Sulfiya Najeeb                    2           07:08 PM, 25th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:08 PM, 25th Jan                     Sulfiya Najeeb                    1           07:08 PM, 25th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:08 PM, 25th Jan                     Sulfiya Najeeb                    [email-masked]           07:08 PM, 25th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:08 PM, 25th Jan                   Abdulqader                    Hi Sulfiya, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:09 PM, 25th Jan                     Sulfiya Najeeb                    Hi           07:09 PM, 25th Jan                     Sulfiya Najeeb                    I have placed an order today           07:09 PM, 25th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:09 PM, 25th Jan                     Sulfiya Najeeb                    9411945766           07:09 PM, 25th Jan                     Sulfiya Najeeb                    K           07:10 PM, 25th Jan                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 9411945766) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9411945802).           07:10 PM, 25th Jan                   Abdulqader                   The payment has been captured only once from your account which is for the new successfully placed order.           07:10 PM, 25th Jan                     Sulfiya Najeeb                    So my order is confirmed           07:11 PM, 25th Jan                   Abdulqader                   .Please note the expected delivery date on 26-01-2023           07:11 PM, 25th Jan                     Sulfiya Najeeb                    K           07:11 PM, 25th Jan                     Sulfiya Najeeb                    Thank u           07:11 PM, 25th Jan                   Abdulqader                   Yes the order is confirmed           07:11 PM, 25th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:11 PM, 25th Jan                     Sulfiya Najeeb                    No           07:11 PM, 25th Jan                     Sulfiya Najeeb                    Thanks           07:11 PM, 25th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:12 PM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5626338