Subject: Ticket Assigned - Conversation with Shoba
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 25 Jan 2023 15:01:33 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shoba Shoba                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi shoba, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4711919719 Bot:    Your order is on the way?    Track your order here:      You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:46 PM, 25th Jan                     Shoba                    ok           06:46 PM, 25th Jan                   Abdulqader                    Hi Shoba, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:47 PM, 25th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:48 PM, 25th Jan                     Shoba                    I have placed an order today morning at 8.44am..Th etime shown in your receipt is 9.44am though. iI did the ordering before 9am as i wanted the delivery today. My order status shows processing..           06:48 PM, 25th Jan                     Shoba                    Kindly tell what time it will be delivered today as i need to wont be home after half an hour. had been for the delivery the whole day           06:50 PM, 25th Jan                   Abdulqader                   Is this contact number correct +97450377784?             06:50 PM, 25th Jan                     Shoba                    yes           06:50 PM, 25th Jan                     Shoba                    ??           06:51 PM, 25th Jan                   Abdulqader                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            06:51 PM, 25th Jan                     Shoba                    please make sure it is delivered before 6.30pm           06:52 PM, 25th Jan                     Shoba                    Kindly ask the delievery pple to contact me.           06:53 PM, 25th Jan                   Abdulqader                   We will do our best to arrange the delivery today.           06:55 PM, 25th Jan                     Shoba                    you claim same day delivery if ordered before 9am and now you say we will do our best???           06:56 PM, 25th Jan                     Shoba                    is this some sort of a joke?           06:56 PM, 25th Jan                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. Please note that we will contact you through your email once we get any updates           06:58 PM, 25th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:59 PM, 25th Jan                     Shoba                    NO           07:00 PM, 25th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:01 PM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5626280