Subject: Ticket Assigned - Conversation with Dani♡︎
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 25 Jan 2023 14:03:40 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dani♡︎ Dani♡︎                    Hello           05:43 PM, 25th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:43 PM, 25th Jan                   Centrepoint UAE whatsapp bot                    Hello Dani♡︎ , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:43 PM, 25th Jan                     Dani♡︎                    1           05:43 PM, 25th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:43 PM, 25th Jan                     Dani♡︎                    9410891848           05:43 PM, 25th Jan                   Centrepoint UAE whatsapp bot                    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please reply 2 for assistance.   You can also easily track your order from My Account > Order History.            05:43 PM, 25th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:43 PM, 25th Jan                     Dani♡︎                    2           05:43 PM, 25th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:43 PM, 25th Jan                     Dani♡︎                    1           05:43 PM, 25th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:43 PM, 25th Jan                     Dani♡︎                    [email-masked]           05:43 PM, 25th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:43 PM, 25th Jan                   Abdulqader                    Hi Dani, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:45 PM, 25th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:45 PM, 25th Jan                   Abdulqader                   We would like to inform you that after checking the order details we can see that your order with ID 9410891848, has been successfully delivered to you on 1/19/23           05:46 PM, 25th Jan                     Dani♡︎                    I didn’t receive my order, I’ve been texting because I need my package           05:46 PM, 25th Jan                     Dani♡︎                    And at this time I don’t have any answers  about it           05:47 PM, 25th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:49 PM, 25th Jan                     Dani♡︎                    And I’ve been waiting… if it’s impossible to solve i would like to have my money back           05:49 PM, 25th Jan                   Abdulqader                   We sincerely apologize for any inconvenience caused,   We have checked and would like to let you know that the proof of the delivery for the order (9410891848) from the courier team has been shared with us           05:52 PM, 25th Jan                   Abdulqader                            05:52 PM, 25th Jan                   Abdulqader                   In case it does not belong to your address please let us know.           05:52 PM, 25th Jan                     Dani♡︎                    In which building? Al Ramth or Al tamth? Because I didn’t recieve anything           05:53 PM, 25th Jan                   Abdulqader                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           05:55 PM, 25th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:56 PM, 25th Jan                     Dani♡︎                    I just need to have this situation solve, I don’t want to been waiting more time           05:57 PM, 25th Jan                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. Please note that we will contact you through your email once we get any updates           05:59 PM, 25th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:01 PM, 25th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:03 PM, 25th Jan                     Dani♡︎                    How much time? It’s gonna be almost a week           06:03 PM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5626011