Subject: Ticket Assigned - Conversation with Hello
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 25 Jan 2023 13:47:10 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hello Hello                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi hello, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:28 PM, 25th Jan                     Hello                    Hi           05:29 PM, 25th Jan                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting MaxFashion. My name is Kader. I will be happy to assist you.           05:30 PM, 25th Jan                     Hello                    Yes hello           05:30 PM, 25th Jan                     Hello                    I haven't received my refund yet           05:30 PM, 25th Jan                     Hello                    It's more than one and half month           05:31 PM, 25th Jan                     Hello                    I have contacted many times and I m tired of complaining           05:31 PM, 25th Jan                     Hello                    This is the worst experience ever           05:31 PM, 25th Jan                     Hello                    Usually get my refund in a week ...           05:31 PM, 25th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:32 PM, 25th Jan                   Abdulqader                   We can see that you are contacting us regarding your order 8404563731?           05:34 PM, 25th Jan                     Hello                    Yes           05:34 PM, 25th Jan                     Hello                    I returned it on 7 of December           05:34 PM, 25th Jan                     Hello                    Today it's 25 of Jan           05:34 PM, 25th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you. We would like to inform you that we have processed the refund of amount (KWD4.72 on (1/20/23) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           05:36 PM, 25th Jan                     Hello                    ?????           05:37 PM, 25th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:39 PM, 25th Jan                     Hello                    No           05:39 PM, 25th Jan                     Hello                    First help me with this inquiry           05:39 PM, 25th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you. We would like to inform you that we have processed the refund of amount (KWD4.72 on (1/20/23) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           05:39 PM, 25th Jan                     Hello                    Why on 20           05:40 PM, 25th Jan                     Hello                    Still I have to wait for more 7-14 days           05:40 PM, 25th Jan                     Hello                    Please I want to complain           05:40 PM, 25th Jan                     Hello                    By far the worst experience with max fashion           05:41 PM, 25th Jan                     Hello                    I have returned it on 7 of December ....and you r telling me 20 !!!!           05:41 PM, 25th Jan                   Abdulqader                   We sincerely apologize for any inconvenience caused to you. This is surely not the experience we want our customers to have when they shop with us. Kindly note it was an issue with the refund amount so we fix this issue and we refund the amount on date(1/20/23           05:43 PM, 25th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:44 PM, 25th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with MaxFashion  Have a wonderful day.           05:46 PM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5625938