Subject: Ticket Assigned - Conversation with Francisca Meintjes
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 24 Jan 2023 14:42:46 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Francisca Meintjes Francisca Meintjes                    One cup broken ?           06:16 PM, 24th Jan                     Francisca Meintjes                             06:16 PM, 24th Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:16 PM, 24th Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:16 PM, 24th Jan                    Centrepoint KW whatsapp bot                    Hello Francisca Meintjes , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:16 PM, 24th Jan                    Centrepoint KW whatsapp bot                    Hello Francisca Meintjes , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:16 PM, 24th Jan                     Francisca Meintjes                    This cup is wrong           06:16 PM, 24th Jan                    Centrepoint KW whatsapp bot                    Hi Francisca Meintjes , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?Reset Your password  6. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            06:16 PM, 24th Jan                     Francisca Meintjes                    6           06:17 PM, 24th Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:17 PM, 24th Jan                     Francisca Meintjes                    1           06:17 PM, 24th Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           06:17 PM, 24th Jan                     Francisca Meintjes                    [email-masked]           06:17 PM, 24th Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:17 PM, 24th Jan                   Abdulqader                    Hi Francisca, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:18 PM, 24th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:19 PM, 24th Jan                     Francisca Meintjes                    My order is delivered today and one cup is broken and ather one is wrong           06:19 PM, 24th Jan                     Francisca Meintjes                             06:19 PM, 24th Jan                     Francisca Meintjes                             06:19 PM, 24th Jan                   Abdulqader                   We apologize for the inconvenience caused. ​Though rare this is really unfortunate that you had received a defective item in your recent purchase with us. We understand that you are skeptical about your future purchases.           06:19 PM, 24th Jan                   Abdulqader                   ​Kindly provide us with ​the name of the  damaged  item as mentioned on the website so that we assist you with this accordingly.           06:19 PM, 24th Jan                     Francisca Meintjes                             06:20 PM, 24th Jan                     Francisca Meintjes                             06:21 PM, 24th Jan                     Francisca Meintjes                    Dino mug is broken           06:22 PM, 24th Jan                     Francisca Meintjes                    The other one is not the right cup inside boks           06:22 PM, 24th Jan                     Francisca Meintjes                             06:22 PM, 24th Jan                     Francisca Meintjes                    Broken           06:24 PM, 24th Jan                     Francisca Meintjes                    Different cup           06:24 PM, 24th Jan                   Abdulqader                   We request you to please allow us some time to check           06:27 PM, 24th Jan                     Francisca Meintjes                    Okay           06:27 PM, 24th Jan                     Francisca Meintjes                    Please replace with right one one please.           06:30 PM, 24th Jan                   Abdulqader                   Thank you for your patience.please allow us some more time           06:32 PM, 24th Jan                   Abdulqader                   We would like to inform you that we have processed the refund of amount (KWD2.58) on (1/24/23) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           06:34 PM, 24th Jan                   Abdulqader                   Again, please accept our sincere apologies for this           06:34 PM, 24th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:36 PM, 24th Jan                     Francisca Meintjes                    I need the dinosaur mug please replace it with one that not broken           06:36 PM, 24th Jan                     Francisca Meintjes                    My child is very ?           06:37 PM, 24th Jan                   Abdulqader                   We truly sorry we cannot replace the item the amount has been refunded to your bank.We would request you to please place your order on our website again. We thank you for your understanding and cooperation.           06:37 PM, 24th Jan                     Francisca Meintjes                    Thanks           06:38 PM, 24th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:39 PM, 24th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:42 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5622570