Subject: Ticket Assigned - Conversation with Shiby
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 24 Jan 2023 14:03:48 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shiby Shiby                    Customer:  Hi Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi shiby, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:49 PM, 24th Jan                   Abdulqader                    Hi Shiby, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:50 PM, 24th Jan                     Shiby                    Hi           05:50 PM, 24th Jan                     Shiby                             05:50 PM, 24th Jan                     Shiby                    Can u ceck credit status about this order?           05:51 PM, 24th Jan                     Shiby                    Check *           05:51 PM, 24th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:53 PM, 24th Jan                     Shiby                             05:53 PM, 24th Jan                     Shiby                    It is showing like this           05:53 PM, 24th Jan                     Shiby                    Okey           05:53 PM, 24th Jan                   Abdulqader                   Is this email' ID correct    [email-masked]?             05:56 PM, 24th Jan                     Shiby                    Yep           05:57 PM, 24th Jan                   Abdulqader                   Please be assured as we have now escalated this issue to our technical team .Please allow us time to get this fixed for you.           05:59 PM, 24th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:00 PM, 24th Jan                     Shiby                    Nope           06:01 PM, 24th Jan                     Shiby                    Can u do it fast as possible           06:01 PM, 24th Jan                     Shiby                    Thnx           06:01 PM, 24th Jan                   Abdulqader                   We’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email.           06:02 PM, 24th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:03 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5622412