Subject: Ticket Assigned - Conversation with Tessy
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 24 Jan 2023 14:02:27 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Tessy Tessy                    2           05:50 PM, 24th Jan                   MAX KW Whatsapp BOT                    Hello, welcome to Max!?   مرحبًا بك في ماكس            05:50 PM, 24th Jan                   MAX KW Whatsapp BOT                    Hello Tessy , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:50 PM, 24th Jan                     Tessy                    2           05:50 PM, 24th Jan                   MAX KW Whatsapp BOT                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 1803316 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            05:50 PM, 24th Jan                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:50 PM, 24th Jan                     Tessy                    2           05:50 PM, 24th Jan                   MAX KW Whatsapp BOT                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:50 PM, 24th Jan                     Tessy                    1           05:50 PM, 24th Jan                   MAX KW Whatsapp BOT                   Please enter your email address           05:50 PM, 24th Jan                     Tessy                    [email-masked]           05:50 PM, 24th Jan                   MAX KW Whatsapp BOT                   Please wait, our agent will be with you shortly. Thanks           05:50 PM, 24th Jan                   Abdulqader                    Hi Tessy, Good Evening. Thank you for contacting MAx. My name is Kader. I will be happy to assist you.           05:51 PM, 24th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:51 PM, 24th Jan                     Tessy                    I need to return my items which I received today           05:52 PM, 24th Jan                     Tessy                    Size not matching           05:52 PM, 24th Jan                     Tessy                    I need 16           05:52 PM, 24th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:54 PM, 24th Jan                     Tessy                    Ok           05:54 PM, 24th Jan                   Abdulqader                   You can return online purchases through the below three channels:  ·You can contact our customer support team on 18-00-871 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (MAX) store across the Kuwait.           05:57 PM, 24th Jan                     Tessy                    Ok           05:57 PM, 24th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:59 PM, 24th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           06:02 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5622401