Subject: New Reply Received - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 24 Jan 2023 13:58:51 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Conversation with User  Ticket comment <font>

</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt">Dear
valued customer,</span></div>
<font>

</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt">Thank
you for using Aramex shipping services.</span></div>
<font>

</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin">We would
like to remind you of the below request.</span></div>
<font>

</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin">Note: If we
didn’t receive any reply this case will be closed.</span></div>
<font>

</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt">Please
don’t hesitate to contact us for any further assistance.</span></div>
<font>

</font><div style="margin: 0in 0in 8pt"><span style="color: black; line-height: 107%; font-size: 10pt">Abdelrahman
Mohamed</span></div>
<font>

</font><div style="margin: 0in 0in 8pt"><span style="color: black; line-height: 107%; font-size: 10pt">Senior
Customer Service</span></div>
<font>

</font><div style="margin: 0in 0in 8pt"><span style="line-height: 107%; font-size: 10pt">Aramex
International – CAI</span></div>
<font>

</font><div style="margin: 0in 0in 8pt">

  

  

  

  

 

 
 
<b><span style='color: black; line-height: 107%; font-family: "Arial",sans-serif; font-size: 10pt'> </span></b>
</div>
<font>

</font><div style="margin: 0in 0in 8pt"><span style="color: black; line-height: 107%; font-size: 10pt">T. 
+201286691320</span></div>
<font>

</font><div style="margin: 0in 0in 8pt">
<span style="color: black; line-height: 107%; font-size: 10pt">A. </span><span style="color: red; line-height: 107%; font-size: 10pt">///</span><span style="color: black; line-height: 107%; font-size: 10pt"> obstinate.terms.bright</span>
</div>
<font>

</font><br> <br><div style="border-width: 1pt medium medium; border-style: solid none none; border-color: rgb(181, 196, 223) currentColor currentColor; padding: 3pt 0in 0in; border-image: none"><div class="MsoNormal"><b><span style='font-family: "Times New Roman"; font-size: 12pt'></span></b></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 1/22/2023 3:34:00 PM<br><b>To:</b> [email-masked];[email-masked];[email-masked]<br><b>CC:</b> [email-masked]<br><b>Subject:</b> RE: RE: RE: [#5606687] - Conversation with User [CaseReference:CAI/0123/15882]</span>
</div>
<br>

<font>

</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt">Dear
valued customer,</span></div>
<font>

</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt">Thank
you for using Aramex shipping services.</span></div>
<font>

</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin">We would
like to remind you of the below request.</span></div>
<font>

</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt">Please
don’t hesitate to contact us for any further assistance.</span></div>
<font>

</font><div style="margin: 0in 0in 8pt"><span style="color: black; line-height: 107%; font-size: 10pt">Abdelrahman
Mohamed</span></div>
<font>

</font><div style="margin: 0in 0in 8pt"><span style="color: black; line-height: 107%; font-size: 10pt">Senior
Customer Service</span></div>
<font>

</font><div style="margin: 0in 0in 8pt"><span style="line-height: 107%; font-size: 10pt">Aramex
International – CAI</span></div>
<font>

</font><div style="margin: 0in 0in 8pt">

  

  

  

  

 

 
 
<b><span style='color: black; line-height: 107%; font-family: "Arial",sans-serif; font-size: 10pt'> </span></b>
</div>
<font>

</font><div style="margin: 0in 0in 8pt"><span style="color: black; line-height: 107%; font-size: 10pt">T. 
+201286691320</span></div>
<font>

</font><div style="margin: 0in 0in 8pt">
<span style="color: black; line-height: 107%; font-size: 10pt">A. </span><span style="color: red; line-height: 107%; font-size: 10pt">///</span><span style="color: black; line-height: 107%; font-size: 10pt"> obstinate.terms.bright</span>
</div>
<font>

</font><br> <br><div style="border-width: 1pt medium medium; border-style: solid none none; border-color: rgb(181, 196, 223) currentColor currentColor; padding: 3pt 0in 0in; border-image: none"><div class="MsoNormal">
<b><span style='font-family: "Times New Roman"; font-size: 12pt'>From:</span></b><span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 1/21/2023 11:19:00 AM<br><b>To:</b> [email-masked];[email-masked];[email-masked]<br><b>CC:</b> [email-masked]<br><b>Subject:</b> RE: RE: RE: [#5606687] - Conversation with User [CaseReference:CAI/0123/15882]</span>
</div></div>
<br>

<div class="OutlineElement Ltr SCXW151666840 BCX8" style='margin: 0px; padding: 0px; overflow: visible; clear: both; font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; position: relative; cursor: text; direction: ltr; background-color: rgb(255, 255, 255); user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent'><div class="Paragraph SCXW151666840 BCX8" style="margin: 0px; padding: 0px; color: windowtext; vertical-align: baseline; white-space: pre-wrap; background-color: transparent; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; font-kerning: none">
<span class="TextRun SCXW151666840 BCX8" lang="EN-US" style="margin: 0px; padding: 0px; line-height: 19px; font-family: WordVisi_MSFontService, Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 12pt; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant-ligatures: none"><span class="NormalTextRun SCXW151666840 BCX8" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent">Dear </span><span class="NormalTextRun SCXW151666840 BCX8" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent">v</span><span class="NormalTextRun SCXW151666840 BCX8" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent">alued </span><span class="NormalTextRun SCXW151666840 BCX8" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent">c</span><span class="NormalTextRun SCXW151666840 BCX8" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent">ustomer,</span></span><span class="EOP SCXW151666840 BCX8" style="margin: 0px; padding: 0px; line-height: 19px; font-family: WordVisiPilcrow_MSFontService, Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 12pt; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent"> </span>
</div></div>
<div class="OutlineElement Ltr SCXW151666840 BCX8" style='margin: 0px; padding: 0px; overflow: visible; clear: both; font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; position: relative; cursor: text; direction: ltr; background-color: rgb(255, 255, 255); user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent'>
<div class="Paragraph SCXW151666840 BCX8" style="margin: 0px; padding: 0px; color: windowtext; vertical-align: baseline; white-space: pre-wrap; background-color: transparent; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; font-kerning: none">
<span class="TextRun SCXW151666840 BCX8" lang="EN-US" style="margin: 0px; padding: 0px; line-height: 19px; font-family: WordVisi_MSFontService, Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 12pt; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant-ligatures: none">Thank you for using Aramex shipping services.</span><span class="EOP SCXW151666840 BCX8" style="margin: 0px; padding: 0px; line-height: 19px; font-family: WordVisiPilcrow_MSFontService, Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 12pt; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent"></span>
</div>
<div class="Paragraph SCXW151666840 BCX8" style="margin: 0px; padding: 0px; color: windowtext; vertical-align: baseline; white-space: pre-wrap; background-color: transparent; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; font-kerning: none"><span class="EOP SCXW151666840 BCX8" style="margin: 0px; padding: 0px; line-height: 19px; font-family: WordVisiPilcrow_MSFontService, Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 12pt; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent"> </span></div>
</div>
<div class="OutlineElement Ltr SCXW151666840 BCX8" style="margin: 0px; padding: 0px; overflow: visible; clear: both; position: relative; cursor: text; direction: ltr; background-color: rgb(255, 255, 255); user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent">
<div class="Paragraph SCXW151666840 BCX8" style="margin: 0px; padding: 0px; color: windowtext; vertical-align: baseline; white-space: pre-wrap; background-color: transparent; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; font-kerning: none">
<font><span style="font-variant-ligatures: none">Kindly note that the shipment number </span></font><span style="font-family: -apple-system; font-size: 14px">47790830452 was not collected by Aramex.</span>
</div>
<div class="Paragraph SCXW151666840 BCX8" style="margin: 0px; padding: 0px; color: windowtext; vertical-align: baseline; white-space: pre-wrap; background-color: transparent; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; font-kerning: none"><span style="font-family: -apple-system; font-size: 14px"> </span></div>
<div class="Paragraph SCXW151666840 BCX8" style="margin: 0px; padding: 0px; color: windowtext; vertical-align: baseline; white-space: pre-wrap; background-color: transparent; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; font-kerning: none"><span style="font-family: -apple-system; font-size: 14px">Appreciate you to provide us with the correct shipment number and we will be waiting for your feedback. </span></div>
<div class="Paragraph SCXW151666840 BCX8" style="margin: 0px; padding: 0px; color: windowtext; vertical-align: baseline; white-space: pre-wrap; background-color: transparent; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; font-kerning: none"><span style="font-family: -apple-system; font-size: 14px"> </span></div>
</div>
<div class="OutlineElement Ltr SCXW151666840 BCX8" style='margin: 0px; padding: 0px; overflow: visible; clear: both; font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; position: relative; cursor: text; direction: ltr; background-color: rgb(255, 255, 255); user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent'><div class="Paragraph SCXW151666840 BCX8" style="margin: 0px; padding: 0px; color: windowtext; vertical-align: baseline; white-space: pre-wrap; background-color: transparent; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; font-kerning: none">
<span class="TextRun SCXW151666840 BCX8" lang="EN-US" style="margin: 0px; padding: 0px; line-height: 19px; font-family: WordVisi_MSFontService, Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 12pt; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant-ligatures: none"><span class="NormalTextRun SCXW151666840 BCX8" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent">Please </span><span class="NormalTextRun SCXW151666840 BCX8" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent">don’t</span><span class="NormalTextRun SCXW151666840 BCX8" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent"> hesitate to contact us for any further </span><span class="NormalTextRun SCXW151666840 BCX8" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent">assistance</span><span class="NormalTextRun SCXW151666840 BCX8" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent">.</span></span><span class="EOP SCXW151666840 BCX8" style="margin: 0px; padding: 0px; line-height: 19px; font-family: WordVisiPilcrow_MSFontService, Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 12pt; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent"> </span>
</div></div> <br><div style="margin: 0px; color: rgb(36, 36, 36); font-family: Calibri, sans-serif; font-size: 11pt; background-color: rgb(255, 255, 255)">
<b><span style="font: inherit; margin: 0px; padding: 0px; border: 0px currentColor; border-image: none; color: black !important; vertical-align: baseline; font-size-adjust: inherit; font-stretch: inherit">Karam Azeez</span></b><span style="font: inherit; margin: 0px; padding: 0px; border: 0px currentColor; border-image: none; color: black !important; vertical-align: baseline; font-size-adjust: inherit; font-stretch: inherit"></span>
</div>
<div style="margin: 0px; color: rgb(36, 36, 36); font-family: Calibri, sans-serif; font-size: 11pt; background-color: rgb(255, 255, 255)"><span style="font: inherit; margin: 0px; padding: 0px; border: 0px currentColor; border-image: none; color: black !important; vertical-align: baseline; font-size-adjust: inherit; font-stretch: inherit">Customer Service Executive</span></div>
<div style="margin: 0px; color: rgb(36, 36, 36); font-family: Calibri, sans-serif; font-size: 11pt; background-color: rgb(255, 255, 255)"><span style="margin: 0px; padding: 0px; border: 0px currentColor; border-image: none; color: black !important; line-height: inherit; font-family: inherit; font-size: 10pt; font-style: inherit; font-variant: inherit; font-weight: inherit; vertical-align: baseline; font-stretch: inherit">Aramex International LLC. – Egypt</span></div>
<div style="margin: 0px; color: rgb(36, 36, 36); font-family: Calibri, sans-serif; font-size: 11pt; background-color: rgb(255, 255, 255)"><span style='margin: 0px; padding: 0px; border: 0px currentColor; border-image: none; color: rgb(217, 217, 217) !important; line-height: inherit; font-family: "Calibri Light", sans-serif; font-size: 8pt; font-style: inherit; font-variant: inherit; font-weight: inherit; vertical-align: baseline; font-stretch: inherit'>_____________________________________</span></div>
<div style="margin: 0px; color: rgb(36, 36, 36); font-family: Calibri, sans-serif; font-size: 11pt; background-color: rgb(255, 255, 255)"><span lang="en-AE" style="margin: 0px; padding: 0px; border: 0px currentColor; border-image: none; color: black !important; line-height: inherit; font-family: inherit; font-size: 7pt; font-style: inherit; font-variant: inherit; font-weight: inherit; vertical-align: baseline; font-stretch: inherit"> </span></div>
<div style="margin: 0px; color: rgb(36, 36, 36); font-family: Calibri, sans-serif; font-size: 11pt; background-color: rgb(255, 255, 255)">
<span style="margin: 0px; padding: 0px; border: 0px currentColor; border-image: none; color: black !important; line-height: inherit; font-family: inherit; font-size: 10pt; font-style: inherit; font-variant: inherit; font-weight: inherit; vertical-align: baseline; font-stretch: inherit">T.  +201275890554 </span><span style="margin: 0px; padding: 0px; border: 0px currentColor; border-image: none; color: black !important; line-height: inherit; font-family: inherit; font-size: 8pt; font-style: inherit; font-variant: inherit; font-weight: inherit; vertical-align: baseline; font-stretch: inherit"></span>
</div>
<div style="margin: 0px; color: rgb(36, 36, 36); font-family: Calibri, sans-serif; font-size: 11pt; background-color: rgb(255, 255, 255)">
<span style="margin: 0px; padding: 0px; border: 0px currentColor; border-image: none; color: black !important; line-height: inherit; font-family: inherit; font-size: 10pt; font-style: inherit; font-variant: inherit; font-weight: inherit; vertical-align: baseline; font-stretch: inherit">A. </span><span style="margin: 0px; padding: 0px; border: 0px currentColor; border-image: none; color: red !important; line-height: inherit; font-family: inherit; font-size: 10pt; font-style: inherit; font-variant: inherit; font-weight: inherit; vertical-align: baseline; font-stretch: inherit">/// </span><span style="margin: 0px; padding: 0px; border: 0px currentColor; border-image: none; color: black !important; line-height: inherit; font-family: inherit; font-size: 10pt; font-style: inherit; font-variant: inherit; font-weight: inherit; vertical-align: baseline; font-stretch: inherit">parsnips.whisker.threaded</span><span style='margin: 0px; padding: 0px; border: 0px currentColor; border-image: none; color: rgb(31, 56, 100) !important; line-height: inherit; font-family: "Arial Nova", sans-serif; font-size: 10pt; font-style: inherit; font-variant: inherit; font-weight: inherit; vertical-align: baseline; font-stretch: inherit'> </span><span style="margin: 0px; padding: 0px; border: 0px currentColor; border-image: none; color: black !important; line-height: inherit; font-family: inherit; font-size: 10pt; font-style: inherit; font-variant: inherit; font-weight: inherit; vertical-align: baseline; font-stretch: inherit"></span>
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<div style="margin: 0px; color: rgb(36, 36, 36); font-family: Calibri, sans-serif; font-size: 11pt; background-color: rgb(255, 255, 255)"><span style="margin: 0px; padding: 0px; border: 0px currentColor; border-image: none; color: black !important; line-height: inherit; font-family: inherit; font-size: 6.5pt; font-style: inherit; font-variant: inherit; font-weight: inherit; vertical-align: baseline; font-stretch: inherit"> </span></div>
<div style="margin: 0px; color: rgb(36, 36, 36); font-family: Calibri, sans-serif; font-size: 11pt; background-color: rgb(255, 255, 255)">
<a style="font: inherit; margin: 0px; padding: 0px; border: 0px currentColor; border-image: none; vertical-align: baseline; font-size-adjust: inherit; font-stretch: inherit" href="https://www.aramex.com/jo/ar" target="_blank" rel="noreferrer"><span style="margin: 0px; padding: 0px; border: 0px currentColor; border-image: none; color: rgb(19, 40, 75) !important; line-height: inherit; font-family: Helvetica, sans-serif; font-size: 7.5pt; font-style: inherit; font-variant: inherit; font-weight: inherit; vertical-align: baseline; font-stretch: inherit">[Attached Image]</span></a><a style="font: inherit; margin: 0px; padding: 0px; border: 0px currentColor; border-image: none; vertical-align: baseline; font-size-adjust: inherit; font-stretch: inherit" href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FAramex%2F&amp;data=05%7C01%7Ccaiecommercea%40aramex.com%7Cb6d68475ab7f45a203c408dafc7d5a74%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638099912557244804%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=HbGtRoeZZjb8f%2F%2FisPrE%2BsVXqJ4WpoBvGMQwMLc52HI%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="margin: 0px; padding: 0px; border: 0px currentColor; border-image: none; color: rgb(19, 40, 75) !important; line-height: inherit; font-family: Helvetica, sans-serif; font-size: 7.5pt; font-style: inherit; font-variant: inherit; font-weight: inherit; vertical-align: baseline; font-stretch: inherit">[Attached Image]</span></a><a style="font: inherit; margin: 0px; padding: 0px; border: 0px currentColor; border-image: none; vertical-align: baseline; font-size-adjust: inherit; font-stretch: inherit" href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Faramex&amp;data=05%7C01%7Ccaiecommercea%40aramex.com%7Cb6d68475ab7f45a203c408dafc7d5a74%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638099912557244804%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=N1i6G5DtBAwcDFMN0crK9xKAZ1rCsTidFyExaVbiCDA%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="margin: 0px; padding: 0px; border: 0px currentColor; border-image: none; color: rgb(19, 40, 75) !important; line-height: inherit; font-family: Helvetica, sans-serif; font-size: 7.5pt; font-style: inherit; font-variant: inherit; font-weight: inherit; vertical-align: baseline; font-stretch: inherit">[Attached Image]</span></a><a style="font: inherit; margin: 0px; padding: 0px; border: 0px currentColor; border-image: none; vertical-align: baseline; font-size-adjust: inherit; font-stretch: inherit" href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Faramex%2F&amp;data=05%7C01%7Ccaiecommercea%40aramex.com%7Cb6d68475ab7f45a203c408dafc7d5a74%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638099912557244804%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=QWVcod2MmhB9GxdwWhtVj9vL64nWKiYhnKHyeZNYnIM%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="margin: 0px; padding: 0px; border: 0px currentColor; border-image: none; color: rgb(19, 40, 75) !important; 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<b><span style='font-family: "Times New Roman"; font-size: 12pt'>From:</span></b><span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 1/20/2023 10:43:00 AM<br><b>To:</b> [email-masked]; [email-masked]<br><b>CC:</b> [email-masked]<br><b>Subject:</b> RE: RE: RE: [#5606687] - Conversation with User [CaseReference:CAI/0123/15882]</span>
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<br><font>CAI Aramex Customer Service team.<br>
Your request has been received and will be viewed by a member of our team.
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The case reference assigned to your request is: CAI/0123/15882 . Please make sure to keep the case reference number in the subject field for all communications related to this request.
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Working Days : SUN, MON, TUE, WED, THU  <br>
Working Hours : (9:00 AM â€“ 5:00 PM GMT +2)<br>

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<b><span style='font-family: "Tahoma","sans-serif"; font-size: 10pt'>From:</span></b><span style='font-family: "Tahoma","sans-serif"; font-size: 10pt'> [email-masked] <br><b>Sent:</b> 1/20/2023 10:43:13 AM<br><b>To:</b> [email-masked]; [email-masked]<br><b>Cc:</b> [email-masked]<br><b>Subject:</b> RE: RE: [#5606687] - Conversation with User</span>
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<div class="MsoNormal">Dears,</div>
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<div class="MsoNormal">Please assist to send all Egypt requests to: <a id="OWAAM4A00200A53954669BB96D58CC453C598" href="mailto:[email-masked]" rel="noreferrer">
<span style="background: rgb(225, 223, 221); color: rgb(43, 87, 154); text-decoration: none">@Service Center - CAI E-commerce A</span></a>. Thanks.</div>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><b><span style="font-size: 12pt">Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style="font-size: 10pt">Customer Success Specialist</span></div>
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<div class="MsoNormal"><span style="font-size: 10pt">T.  +971 4 6076421</span></div>
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<div class="MsoNormal"><span style="font-size: 10pt">T.  +966 115121821</span></div>
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<b>From:</b> Max &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, January 19, 2023 7:17 PM<br>
<b>To:</b> Marniel Baul &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#5606687] - Conversation with User</div>
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<strong><span style='color: red; font-family: "Calibri",sans-serif; font-size: 10.5pt'>[CAUTION: EXTERNAL EMAIL] </span></strong><span style="color: red; font-size: 10.5pt">This email originated
<strong><span style='font-family: "Calibri",sans-serif'>outside</span></strong> of Aramex.
<strong><span style='font-family: "Calibri",sans-serif'>DO NOT CLICK</span></strong> on
<strong><span style='font-family: "Calibri",sans-serif'>LINKS</span></strong> or <strong>
<span style='font-family: "Calibri",sans-serif'>ATTACHMENTS </span></strong>unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to
<strong><span style='font-family: "Calibri",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color: red">[email-masked]</span></a>. #BeCyberSmart</span></strong></span><span style="font-size: 11.5pt"></span>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Problem Statement: Order not delivered (to warehouse)<br>
Order Date : Dec 6, 2022<br>
Order ID: 2109985478<br>
Tracking ID: 47790830452<br>
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Assistance Required: Need Urgent Refund.<br>
Issue Description: Customer raised a return request on 12/8/22 and as per the tracking website, the items has been collected from the customer on Dec 11 and till now the returned items is not delivered to warehouse so we can initiate the refund of the returned
 items, kindly check and deliver the items to the warehouse asap.<br>
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Thank you for your help.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">ABdulqader</span></div>
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</span><span style='color: white; font-family: "fdtktid",serif; font-size: 1pt'>5606687:1125156</span><span style="font-family: -apple-system; font-size: 10.5pt">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5606687