Subject: Ticket Assigned - Conversation with Karen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 24 Jan 2023 13:32:14 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Karen Karen                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  karen Bot:  Hi karen, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  781178589 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  7811785989 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0124230002820     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97333279335            05:16 PM, 24th Jan                   Abdulqader                    Hi Karen, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:17 PM, 24th Jan                     Karen                    hello. is there a chance you can trace where is my delivery at this time?  i have been waiting since in the morning.           05:18 PM, 24th Jan                     Karen                    i did not know its very late to be delivered, i have some errands to attend to           05:19 PM, 24th Jan                     Karen                    order number 7811785989           05:20 PM, 24th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:21 PM, 24th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you. We would like to inform you that your order is out for delivery today, and it will be delivered as soon as possible.           05:21 PM, 24th Jan                     Karen                    what time? i need time. can i just cancel it?           05:22 PM, 24th Jan                   Abdulqader                    As the order has gone out for delivery, it will be delivered by the end of the day at the latest.           05:23 PM, 24th Jan                     Karen                    until what time will i be waiting then? be specific. you know where the delivery is right now?           05:24 PM, 24th Jan                     Karen                    i cannot go out because of that delivery           05:25 PM, 24th Jan                     Karen                    can you call them atleast?           05:25 PM, 24th Jan                   Abdulqader                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            05:27 PM, 24th Jan                     Karen                    can i cancel it?           05:28 PM, 24th Jan                   Abdulqader                   Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           05:28 PM, 24th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:29 PM, 24th Jan                     Karen                    ok i will still wait for more, but if they are really really late i will just cancel it.           05:29 PM, 24th Jan                     Karen                    no more. thanks.           05:30 PM, 24th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           05:31 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5622273