Subject: Ticket Assigned - Conversation with Jenny
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 24 Jan 2023 13:28:53 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jenny Jenny                    Hi           04:59 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:59 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Hello Jenny , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:59 PM, 24th Jan                     Jenny                    1           04:59 PM, 24th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           04:59 PM, 24th Jan                     Jenny                    9411694087           05:00 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            05:00 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:00 PM, 24th Jan                     Jenny                    2           05:00 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:00 PM, 24th Jan                     Jenny                    1           05:00 PM, 24th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:00 PM, 24th Jan                     Jenny                    I would like to speak to a customer service agent           05:00 PM, 24th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:00 PM, 24th Jan                     Jenny                    I would like to speak to a customer service agent           05:00 PM, 24th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:00 PM, 24th Jan                     Jenny                    [email-masked]           05:01 PM, 24th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:01 PM, 24th Jan                     Jenny                    I would like to speak to a customer service agent           05:01 PM, 24th Jan                     Jenny                    I would like to speak to a customer service agent           05:01 PM, 24th Jan                   Abdulqader                    Hi Jenny, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:03 PM, 24th Jan                     Jenny                    I am waiting for my order. Suppose to be ready for collection today!           05:03 PM, 24th Jan                     Jenny                    I am still waiting for confirmation that my order is ready for collection           05:04 PM, 24th Jan                     Jenny                    It’s 5pm already. The day is gone?           05:04 PM, 24th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:05 PM, 24th Jan                     Jenny                    This is the 3rd or 4rd time I am texting           05:06 PM, 24th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you.           05:08 PM, 24th Jan                   Abdulqader                   As per the system your order will be ready for collection by today on 24-01-2023 ,so please wait few hours if you don't receive a notification please inform us           05:09 PM, 24th Jan                   Abdulqader                   The order takes 24 hours usually to be ready for collection           05:09 PM, 24th Jan                     Jenny                    Its been more than 24 hours since I ordered           05:10 PM, 24th Jan                   Abdulqader                   We will contact the store team to make the order ready as fast as they can.           05:11 PM, 24th Jan                     Jenny                    I am on my way to Mall of the Emirates           05:11 PM, 24th Jan                     Jenny                    I would like to know if I can collect my order           05:11 PM, 24th Jan                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. Please note that we will contact you through your email once we get any updates           05:13 PM, 24th Jan                     Jenny                    Please contact the store and let me know because I am on my way: If it’s not ready then I would like to cancel it and get a refund. I cant wait till tomorrow, I am sorry.           05:14 PM, 24th Jan                   Abdulqader                   Ok sure will do the needful           05:15 PM, 24th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:16 PM, 24th Jan                     Jenny                    I need an update please           05:16 PM, 24th Jan                     Jenny                    Did you contact the store?           05:16 PM, 24th Jan                   Abdulqader                   We’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email.           05:17 PM, 24th Jan                     Jenny                    I am waiting since 3 hours someone to contact me on my e-mail. Could you please call the store and check because I am in Mall of the Emirates already.           05:18 PM, 24th Jan                     Jenny                    If the order is not ready now I would like to cancel it and get a refund please           05:19 PM, 24th Jan                     Jenny                    I need the items tonight!           05:19 PM, 24th Jan                   Abdulqader                   Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           05:20 PM, 24th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:21 PM, 24th Jan                     Jenny                    I am sorry but i need an update NOW           05:22 PM, 24th Jan                     Jenny                    ?           05:24 PM, 24th Jan                     Jenny                    Is my order ready for collection?           05:24 PM, 24th Jan                   Abdulqader                   We will update you on the same as soon as we have received further update from our concerned team.           05:26 PM, 24th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:27 PM, 24th Jan                     Jenny                    I need an update now           05:28 PM, 24th Jan                     Jenny                    I am in Mall of the Emirates!           05:28 PM, 24th Jan                     Jenny                    I can’t wait anymore! I need the items tonight!!!           05:28 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5622255