Subject: Ticket Assigned - Conversation with Hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 23 Jan 2023 15:22:13 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hello Hello                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hello Bot:  Hi hello, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9411719742 Bot:    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0506978027            07:03 PM, 23rd Jan                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:05 PM, 23rd Jan                     Hello                    Hello           07:05 PM, 23rd Jan                     Hello                    I have placed a new order           07:06 PM, 23rd Jan                     Hello                    9411719742           07:06 PM, 23rd Jan                     Hello                    I wanted to check if there is watch box .. since its a gift for someone.. can you please assist me that i get a gift box and bag with it?           07:06 PM, 23rd Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:08 PM, 23rd Jan                   Abdulqader                   We truly sorry as we don't have this service at this moment           07:09 PM, 23rd Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:10 PM, 23rd Jan                     Hello                    ?           07:10 PM, 23rd Jan                   Abdulqader                   We truly sorry as we don't have this service at this moment           07:10 PM, 23rd Jan                     Hello                    But the watch itself comes in box or no?           07:11 PM, 23rd Jan                     Hello                    2nd request.. i have a return item request already raised.. can i handover to the same courier who will come to deliver or no?           07:11 PM, 23rd Jan                   Abdulqader                   We request you to please allow us some time to check .           07:13 PM, 23rd Jan                     Hello                    Ok           07:14 PM, 23rd Jan                   Abdulqader                   Kindly note the item we have received from the vendor in the same conditions, however we will check it with the concerned team and will update you.           07:17 PM, 23rd Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:19 PM, 23rd Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:21 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5619323