Subject: Ticket Assigned - Conversation with Raj
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 23 Jan 2023 14:24:43 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Raj Raj                    Hi           05:56 PM, 23rd Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:56 PM, 23rd Jan                    Centrepoint KW whatsapp bot                    Hello Raj , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:56 PM, 23rd Jan                     Raj                    2           05:56 PM, 23rd Jan                    Centrepoint KW whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 1800871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            05:56 PM, 23rd Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:56 PM, 23rd Jan                     Raj                    2           05:56 PM, 23rd Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:56 PM, 23rd Jan                     Raj                    1           05:56 PM, 23rd Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           05:56 PM, 23rd Jan                     Raj                    [email-masked]           05:56 PM, 23rd Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:56 PM, 23rd Jan                     Raj                    ???           06:04 PM, 23rd Jan                   Abdulqader                    Hi Raj, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:08 PM, 23rd Jan                     Raj                    Kader           06:08 PM, 23rd Jan                     Raj                    I received 3rd time defect same watch??           06:09 PM, 23rd Jan                     Raj                    I pay 3 times delivery charges also           06:09 PM, 23rd Jan                     Raj                    Why your service like this??           06:09 PM, 23rd Jan                     Raj                    Its my mistake i received defect item??           06:09 PM, 23rd Jan                     Raj                             06:10 PM, 23rd Jan                     Raj                    Now i pay more than watch price for delivery charge           06:10 PM, 23rd Jan                   Abdulqader                   We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that in this instance we could not meet your expectations           06:11 PM, 23rd Jan                     Raj                    Brother sorry can return my money??           06:11 PM, 23rd Jan                   Abdulqader                   we request you to please share with us an image or video of the item showing issue so that we can investigate further and assist you accordingly with this.           06:11 PM, 23rd Jan                     Raj                             06:12 PM, 23rd Jan                     Raj                             06:12 PM, 23rd Jan                     Raj                    I am really disappointed your service           06:12 PM, 23rd Jan                   Abdulqader                   Again, please accept our sincere apologies for this.           06:14 PM, 23rd Jan                     Raj                    Now what should i do??           06:15 PM, 23rd Jan                   Abdulqader                   We would like to inform you that a new return request has been created on 1/23/2. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           06:15 PM, 23rd Jan                     Raj                    What about my delivery charge??           06:16 PM, 23rd Jan                     Raj                    Its waste??           06:16 PM, 23rd Jan                     Raj                    If i want watch again so i have to pay again delivery charge and you will surely deliver me again same defect watch.           06:17 PM, 23rd Jan                     Raj                    I have to pay delivery Right?????           06:17 PM, 23rd Jan                   Abdulqader                   We would like to offer you compensation as a voucher in the amount of (2 KWD) please let us know if you are ok with that.           06:17 PM, 23rd Jan                     Raj                    Ok           06:18 PM, 23rd Jan                   Abdulqader                   We will be on touch with you and contact you on your email.           06:19 PM, 23rd Jan                     Raj                    So you will send me now voucher?           06:20 PM, 23rd Jan                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. Please note that we will contact you through your email once we get any updates           06:20 PM, 23rd Jan                     Raj                    Ok please           06:21 PM, 23rd Jan                     Raj                    I am really disappointed your service ?           06:21 PM, 23rd Jan                   Abdulqader                   Please accept our apologies for the inconvenience caused to you. We know that this is not the ideal experience for you while shopping with us, but we would like to inform you that necessary actions will be taken not to repeat this mistake again.           06:22 PM, 23rd Jan                     Raj                    Ok           06:23 PM, 23rd Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:23 PM, 23rd Jan                     Raj                    No sir           06:23 PM, 23rd Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:24 PM, 23rd Jan                     Raj                    Thanks           06:24 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5619050