Subject: Ticket Assigned - Conversation with AllahuMdulila???
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 23 Jan 2023 14:04:44 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with AllahuMdulila??? AllahuMdulila???                    Hi           05:49 PM, 23rd Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            05:49 PM, 23rd Jan                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:49 PM, 23rd Jan                     AllahuMdulila???                    1           05:49 PM, 23rd Jan                   MAX UAE whatsapp bot                    Hello AllahuMdulila??? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:49 PM, 23rd Jan                     AllahuMdulila???                    3           05:49 PM, 23rd Jan                   MAX UAE whatsapp bot                    Returned some items? Here's how your refund works?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            05:49 PM, 23rd Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:49 PM, 23rd Jan                     AllahuMdulila???                    2           05:50 PM, 23rd Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:50 PM, 23rd Jan                     AllahuMdulila???                    1           05:50 PM, 23rd Jan                   MAX UAE whatsapp bot                   Please enter your email address           05:50 PM, 23rd Jan                     AllahuMdulila???                    [email-masked]           05:51 PM, 23rd Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:51 PM, 23rd Jan                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting Max. My name is Kader. I will be happy to assist you.           05:52 PM, 23rd Jan                     AllahuMdulila???                             05:52 PM, 23rd Jan                     AllahuMdulila???                             05:52 PM, 23rd Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:53 PM, 23rd Jan                     AllahuMdulila???                    Reference to above attachments circled items refund is not yet credited. Kindly do the needful. Thanks           05:54 PM, 23rd Jan                     AllahuMdulila???                    Ok           05:54 PM, 23rd Jan                   Abdulqader                   We would like to inform you that we have processed the refund of amount (AED 42.00) on (1/12/23) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           05:56 PM, 23rd Jan                     AllahuMdulila???                    Next 7 to 14 working days more ???           05:57 PM, 23rd Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you. if the amount does not appear in your account within the specified time you to raise objection to your bank and they will check & assist you about the refund.           05:59 PM, 23rd Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:02 PM, 23rd Jan                     AllahuMdulila???                    Ok           06:02 PM, 23rd Jan                     AllahuMdulila???                    Thanks appreciate your cooperation           06:02 PM, 23rd Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           06:04 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5618967