Subject: Ticket Assigned - Conversation with Divya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 23 Jan 2023 14:00:47 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Divya Divya                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi divya, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 18-00-871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:41 PM, 23rd Jan                     Divya                    hi... i had requested for a return on few of thenproducts that i had purchased recently           05:42 PM, 23rd Jan                   Abdulqader                    Hi Divya, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:42 PM, 23rd Jan                     Divya                    they were collected from me yesterday and my refund process was initiated today           05:43 PM, 23rd Jan                     Divya                    however amongst the items one item was repeated instead oof the original one           05:43 PM, 23rd Jan                     Divya                    and the price of the original is           05:43 PM, 23rd Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:43 PM, 23rd Jan                     Divya                    more than the repeated product           05:43 PM, 23rd Jan                     Divya                    if you want i shall send u a screenshot of the items returned and repeated           05:44 PM, 23rd Jan                   Abdulqader                   We can see that you are contacting us regarding your order 8409980529?           05:44 PM, 23rd Jan                   Abdulqader                   Kindly provide us the name of the items or a screenshot of the items you have returned to courier team.           05:47 PM, 23rd Jan                     Divya                    yes ..pls wait           05:47 PM, 23rd Jan                     Divya                             05:48 PM, 23rd Jan                     Divya                    this is the order           05:48 PM, 23rd Jan                     Divya                             05:48 PM, 23rd Jan                     Divya                    this is the repeated pdt that was refunded           05:49 PM, 23rd Jan                     Divya                             05:49 PM, 23rd Jan                     Divya                    in this return ..already that product was already added           05:50 PM, 23rd Jan                     Divya                             05:50 PM, 23rd Jan                     Divya                    this was the actuall           05:50 PM, 23rd Jan                     Divya                    this was the actual item that was picked and to be refunded, however i got it as an email saying the return request was cancelled when the item was already picked           05:51 PM, 23rd Jan                     Divya                    yesterday along with the rest           05:51 PM, 23rd Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We have forwarded your query to the concerned team to check the other items.           05:53 PM, 23rd Jan                   Abdulqader                   We will be on touch with you and contact you on your email           05:54 PM, 23rd Jan                     Divya                    ok           05:55 PM, 23rd Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:57 PM, 23rd Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           05:59 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5618945