Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 23 Jan 2023 13:29:02 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi,  Could please deliver it to my house and I will pay for shipping fee.  I can't collect my order because of some conditions.  Thank you for your help.  Order number: # 8411618256           05:20 PM, 23rd Jan                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting HomeCenter. My name is Kader. I will be happy to assist you.           05:21 PM, 23rd Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you.           05:22 PM, 23rd Jan                   Abdulqader                   We have checked you have placed your order 8411618256 as a click and collect and we are sorry to inform you that as per our policy we won't be able to change your delivery mode once the order has been placed successfully.           05:22 PM, 23rd Jan        
            Abdulqader                   Also, the order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 4 -15 days.           05:22 PM, 23rd Jan                     User                    Ok can I change the place that I collect my order from?           05:23 PM, 23rd Jan                   Abdulqader                   We are sorry to inform you that as per our policy we won't be able to change your store collection location once the order has been placed successfully.           05:24 PM, 23rd Jan                     User                    Ok thank you for your help.           05:25 PM, 23rd Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:26 PM, 23rd Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with HomeCenter  Have a wonderful day.           05:28 PM, 23rd Jan                                       
    View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5618814