Subject: Ticket Assigned - Conversation with Noora
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 23 Jan 2023 13:02:49 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Noora Noora                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  noora Bot:  Hi noora, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7811704631 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097333200062            04:52 PM, 23rd Jan                   Abdulqader                    Hi Noora, Good Evening. Thank you for contacting MaxFashion. My name is Kader. I will be happy to assist you.           04:53 PM, 23rd Jan                     Noora                    Hi Kader. The amount got deducted but the order is not processed. May I know why           04:54 PM, 23rd Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           04:54 PM, 23rd Jan                     Noora                    Ok           04:54 PM, 23rd Jan                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (7811704631) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (7811704640).           04:56 PM, 23rd Jan                   Abdulqader                   The payment has been captured only once from your account which is for the new successfully placed order.           04:56 PM, 23rd Jan                     Noora                    So there’s no problem right and I’ll be getting my order?           04:57 PM, 23rd Jan                   Abdulqader                   Yes the order is placed successfully 7811704640           04:58 PM, 23rd Jan                   Abdulqader                   Please note the expected delivery date on 24-01-2023           04:59 PM, 23rd Jan                     Noora                    Ok thanks a lot for your help Kader           05:00 PM, 23rd Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:01 PM, 23rd Jan                     Noora                    No thank you           05:01 PM, 23rd Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with MaxFashion  Have a wonderful day.           05:02 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5618705