Subject: Ticket Assigned - Conversation with Fouzia Sohail
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 23 Jan 2023 12:52:17 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fouzia Sohail Fouzia Sohail                    Hi           04:37 PM, 23rd Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:37 PM, 23rd Jan                   Centrepoint UAE whatsapp bot                    Hello Fouzia Sohail , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:37 PM, 23rd Jan                     Fouzia Sohail                    3           04:38 PM, 23rd Jan                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            04:38 PM, 23rd Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:38 PM, 23rd Jan                     Fouzia Sohail                    2           04:38 PM, 23rd Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:38 PM, 23rd Jan                     Fouzia Sohail                    1           04:38 PM, 23rd Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:38 PM, 23rd Jan                     Fouzia Sohail                    [email-masked]           04:39 PM, 23rd Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:39 PM, 23rd Jan                   Abdulqader                    Hi Fouzia, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           04:39 PM, 23rd Jan                     Fouzia Sohail                    Hi ,           04:39 PM, 23rd Jan                   Abdulqader                   We can see that you are contacting us regarding your order 9411596961?           04:40 PM, 23rd Jan                     Fouzia Sohail                    No not that one , 9411518652           04:42 PM, 23rd Jan                     Fouzia Sohail                    I am contacting about this order 9411518652           04:42 PM, 23rd Jan                     Fouzia Sohail                    I just returned some items from this  order           04:43 PM, 23rd Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           04:43 PM, 23rd Jan                   Abdulqader                   We would like to inform you that a new return request has been created on1/23/23.Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection.           04:46 PM, 23rd Jan                     Fouzia Sohail                    I wanted to know if i can change my refund option from card to shukran pay  ,           04:47 PM, 23rd Jan                   Abdulqader                   Yes, we can delete the return request and you can create a new return request and choose the shukran pay ,           04:48 PM, 23rd Jan                     Fouzia Sohail                    Okay , kindly delete the return request           04:49 PM, 23rd Jan                   Abdulqader                   The return request has been cancelled           04:50 PM, 23rd Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           04:50 PM, 23rd Jan                     Fouzia Sohail                    Okay ,thankyou  for your assistance           04:51 PM, 23rd Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           04:51 PM, 23rd Jan                     Fouzia Sohail                    Thankyou , that will be all           04:51 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5618667