Subject: Ticket Assigned - Conversation with Renjith
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 22 Jan 2023 15:55:06 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Renjith Renjith                    Hello           07:31 PM, 22nd Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:31 PM, 22nd Jan                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:31 PM, 22nd Jan                     Renjith                    1           07:31 PM, 22nd Jan                    Centrepoint KW whatsapp bot                    Hello Renjith , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:31 PM, 22nd Jan                     Renjith                    1           07:31 PM, 22nd Jan                    Centrepoint KW whatsapp bot                   Please enter your order number to continue.           07:31 PM, 22nd Jan                     Renjith                    8411603304           07:32 PM, 22nd Jan                    Centrepoint KW whatsapp bot                    Your order status is  Verifying payment    We'll let you know when it is confirmed.    You can easily track your order from My Account > Order History.             07:32 PM, 22nd Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:32 PM, 22nd Jan                     Renjith                    2           07:32 PM, 22nd Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:32 PM, 22nd Jan                     Renjith                    1           07:32 PM, 22nd Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           07:32 PM, 22nd Jan                     Renjith                    [email-masked]           07:33 PM, 22nd Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:33 PM, 22nd Jan                   Abdulqader                    Hi Renjith, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:34 PM, 22nd Jan                     Renjith                    Hi           07:34 PM, 22nd Jan                     Renjith                    Kader           07:35 PM, 22nd Jan                     Renjith                    I have placed an order right now for 2 items           07:35 PM, 22nd Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:35 PM, 22nd Jan                     Renjith                    For the worth of 7.38 but another other was received           07:35 PM, 22nd Jan                     Renjith                    With a higher value in the app and I was charged for it           07:36 PM, 22nd Jan                     Renjith                             07:36 PM, 22nd Jan                     Renjith                    There is some glitch in the app           07:36 PM, 22nd Jan                     Renjith                    I had ordered this           07:37 PM, 22nd Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you.As we can see your order is on validation to verify the payment, it will be confirmed/cancelled within 1-2 hours if you did not confirm the transaction from your end           07:39 PM, 22nd Jan                     Renjith                    But this order was placed           07:39 PM, 22nd Jan                     Renjith                    Can I speak to someone?           07:39 PM, 22nd Jan                   Abdulqader                   Yes this order 8411603306 was placed successfully           07:40 PM, 22nd Jan                     Renjith                    That's the worng order           07:40 PM, 22nd Jan                     Renjith                    The system has placed 2 order for me           07:40 PM, 22nd Jan                     Renjith                    For the same items           07:40 PM, 22nd Jan                   Abdulqader                   Kindly note the another order 8411603304 still under verify for payment.           07:40 PM, 22nd Jan                     Renjith                    Can I speak to somebody?           07:41 PM, 22nd Jan                   Abdulqader                   Yes am here           07:41 PM, 22nd Jan                     Renjith                    On call           07:41 PM, 22nd Jan                     Renjith                    Can I cancel this order           07:42 PM, 22nd Jan                     Renjith                    ?           07:42 PM, 22nd Jan                     Renjith                    If I cancel it will it refund my money to my account?           07:42 PM, 22nd Jan                   Abdulqader                   You can call at this number:  tel:18-00-871/           07:43 PM, 22nd Jan                     Renjith                    It's not getting connected           07:43 PM, 22nd Jan                   Abdulqader                   Please wait for 1-2 hours to be able to confirm or cancel your order if the order is cancelled then amount will be refunded back           07:43 PM, 22nd Jan                     Renjith                    Dear           07:44 PM, 22nd Jan                     Renjith                    Can you see the screenshot?           07:44 PM, 22nd Jan                   Abdulqader                   Kindly note you have 2 orders:  8411603306 placed successfully 8411603304 is still under verify for payment.           07:45 PM, 22nd Jan                     Renjith                    Order number 306 is the wrong order           07:46 PM, 22nd Jan                     Renjith                    The call is not getting connected           07:47 PM, 22nd Jan                     Renjith                    Please I want to speak to someone to make them understand           07:47 PM, 22nd Jan                   Abdulqader                   Do you want to cancel this order8411603306?           07:47 PM, 22nd Jan                     Renjith                    Yes if it gets cancelled the amount will be refunded to my bank account?           07:47 PM, 22nd Jan                   Abdulqader                   Yes  the amount you paid online will be refunded back to your original payment method within 7-14 working days.           07:48 PM, 22nd Jan                     Renjith                    To my bank account?           07:49 PM, 22nd Jan                   Abdulqader                   Yes your bank account           07:50 PM, 22nd Jan                   Abdulqader                   Shall I cancel the order?           07:50 PM, 22nd Jan                   Abdulqader                   Hi Renjith, I'm not getting a response from you. Are we still connected?           07:51 PM, 22nd Jan                   Abdulqader                   Hi Renjith, I'm not getting a response from you. Are we still connected?           07:53 PM, 22nd Jan                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:54 PM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5616044