Subject: Ticket Assigned - Conversation with Dr Qandeel Malik
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 22 Jan 2023 15:49:13 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dr Qandeel Malik Dr Qandeel Malik                    Hi , I received my order today but I got a different product so I want to exchange it with the one I ordered           07:17 PM, 22nd Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:17 PM, 22nd Jan                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:17 PM, 22nd Jan                     Dr Qandeel Malik                    1           07:17 PM, 22nd Jan                    Centrepoint KW whatsapp bot                    Hello Dr Qandeel Malik , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:17 PM, 22nd Jan                     Dr Qandeel Malik                    2           07:18 PM, 22nd Jan                    Centrepoint KW whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 1800871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            07:18 PM, 22nd Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:18 PM, 22nd Jan                     Dr Qandeel Malik                             07:21 PM, 22nd Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:21 PM, 22nd Jan                     Dr Qandeel Malik                    2           07:21 PM, 22nd Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:21 PM, 22nd Jan                     Dr Qandeel Malik                    1           07:22 PM, 22nd Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           07:22 PM, 22nd Jan                     Dr Qandeel Malik                    [email-masked]           07:22 PM, 22nd Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:22 PM, 22nd Jan                   Abdulqader                    Hi Qandeel, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:23 PM, 22nd Jan                     Dr Qandeel Malik                    This was my order, and instead of the baylis gift pack I ordered, I got a different one           07:24 PM, 22nd Jan                     Dr Qandeel Malik                             07:24 PM, 22nd Jan                     Dr Qandeel Malik                    I got this one instead of the above one           07:24 PM, 22nd Jan                     Dr Qandeel Malik                    And when I go to my order history and try to return it... This product isn't shown for return           07:25 PM, 22nd Jan                     Dr Qandeel Malik                             07:26 PM, 22nd Jan                     Dr Qandeel Malik                             07:26 PM, 22nd Jan                     Dr Qandeel Malik                    My Kuwait number is 65695769           07:27 PM, 22nd Jan                     Dr Qandeel Malik                    ??           07:27 PM, 22nd Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:27 PM, 22nd Jan                     Dr Qandeel Malik                    Okay thanks, out of 3, only 1 product is different, the others are okay           07:28 PM, 22nd Jan                     Dr Qandeel Malik                    Baylis and harding gift pack           07:28 PM, 22nd Jan                   Abdulqader                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this..           07:29 PM, 22nd Jan                     Dr Qandeel Malik                    Okay, how           07:30 PM, 22nd Jan                   Abdulqader                   We feel very sorry that in this instance we could not meet your expectations.We would like to inform you that a new return request has been created on 1/22/23 on your behalf, Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection.           07:31 PM, 22nd Jan                     Dr Qandeel Malik                    Okay, will I get the product I ordered or money in return.... I need the gift pack I originally ordered           07:32 PM, 22nd Jan                     Dr Qandeel Malik                    Or at least similar one in black and white           07:33 PM, 22nd Jan                   Abdulqader                   The amount you paid online will be refunded back to your original payment.           07:34 PM, 22nd Jan                     Dr Qandeel Malik                    Okay           07:35 PM, 22nd Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:35 PM, 22nd Jan                     Dr Qandeel Malik                    So to get the same product I will have to place a separate order and pay the shipment charges?           07:36 PM, 22nd Jan                   Abdulqader                   Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your correct item. We would request you to please place your order on our website again and we will make sure to get your correct item.           07:38 PM, 22nd Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:41 PM, 22nd Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:42 PM, 22nd Jan                     Dr Qandeel Malik                             07:43 PM, 22nd Jan                     Dr Qandeel Malik                    My new order, kindly make sure I get the right products now           07:44 PM, 22nd Jan                     Dr Qandeel Malik                    And I also that I get my money refunded           07:45 PM, 22nd Jan                   Abdulqader                   We have now taken your valuable feedback and shared it with the concerned team. They are going to make sure that this doesn't happen with you in your new order.           07:46 PM, 22nd Jan                     Dr Qandeel Malik                    Okay thanks           07:47 PM, 22nd Jan                   Abdulqader                   We would really appreciate your patience and understanding here.           07:47 PM, 22nd Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:47 PM, 22nd Jan                     Dr Qandeel Malik                    No thanks           07:48 PM, 22nd Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:48 PM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5616016