Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sun, 22 Jan 2023 15:06:06 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           06:53 PM, 22nd Jan                     User                    8411466682           06:53 PM, 22nd Jan                     User                    Order           06:54 PM, 22nd Jan                     User                    Can I cancel  ?           06:54 PM, 22nd Jan                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting homecentre. My name is Kader. I will be happy to assist you.           06:54 PM, 22nd Jan                     User                    Hi           06:55 PM, 22nd Jan                   Abdulqader                   Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier 
 agent, we request you to inform him to cancel the delivery.           06:55 PM, 22nd Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:56 PM, 22nd Jan                     User                    I talked yesterday           06:56 PM, 22nd Jan                     User                    I canceled           06:57 PM, 22nd Jan                     User                    With this chat           06:57 PM, 22nd Jan                   Abdulqader                   We are truly sorry the order was failed to cancel.           06:58 PM, 22nd Jan                     User                    He told me  was canceled           06:58 PM, 22nd Jan                   Abdulqader                   But it got cancelled           06:59 PM, 22nd Jan                   Abdulqader                   Means failed           07:00 PM, 22nd Jan                   Abdulqader                   We would request you to not accept the delivery of your
  order. Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery. Once the order will return back to warehouse we will process the refund for the same as soon as possible.           07:02 PM, 22nd Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:03 PM, 22nd Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with homecentre  Have a wonderful day.           07:05 PM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5615855