Subject: Ticket Assigned - Conversation with يحيى
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 22 Jan 2023 14:38:35 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with يحيى يحيى                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  يحيى Bot:  Hi يحيى, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 80062966 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  96893989691            06:29 PM, 22nd Jan                   Abdulqader                    Hi Yahy, Good Evening. Thank you for contacting MaxFashion. My name is Kader. I will be happy to assist you.           06:30 PM, 22nd Jan                   Abdulqader                   We can see that you are contacting us regarding your order 1711251154?           06:32 PM, 22nd Jan                     يحيى                    I got my order ,How can I change the size           06:32 PM, 22nd Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:33 PM, 22nd Jan                     يحيى                    Ok           06:33 PM, 22nd Jan                   Abdulqader                   We are truly sorry to hear that you wish to exchange the items however, we do not have an exchange option available at this time.           06:34 PM, 22nd Jan                   Abdulqader                   You can return online purchases through the below three channels:  ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (MAX) store across Oman.           06:34 PM, 22nd Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:36 PM, 22nd Jan                     يحيى                    No thank you           06:37 PM, 22nd Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with MaxFashion  Have a wonderful day.           06:38 PM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5615763