Subject: Ticket Assigned - Conversation with Samar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 22 Jan 2023 13:33:22 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Samar Samar                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi samar, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9408219007 Bot:    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please call us for assistance.   You can also easily track your order from My Account > Order History.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:15 PM, 22nd Jan                     Samar                    9408219007           05:15 PM, 22nd Jan                     Samar                    Hello           05:15 PM, 22nd Jan                     Samar                    ???           05:16 PM, 22nd Jan                   Abdulqader                    Hi Samar, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:16 PM, 22nd Jan                     Samar                    Hello           05:16 PM, 22nd Jan                     Samar                    Regardimg the refund for order           05:16 PM, 22nd Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:17 PM, 22nd Jan                     Samar                    Ok           05:17 PM, 22nd Jan                     Samar                    ??           05:19 PM, 22nd Jan                   Abdulqader                   We would like to inform you that we have processed the refund of amount (AED 67.12 + 9.07) on (  1/15/23 ) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           05:19 PM, 22nd Jan                     Samar                    Where is the rest of the refunded amount           05:19 PM, 22nd Jan                     Samar                    From the 209           05:19 PM, 22nd Jan                     Samar                    And didnot receive an email for the rest of the returned items that are specified on the app returned           05:20 PM, 22nd Jan                     Samar                    ????           05:22 PM, 22nd Jan                     Samar                    ?????           05:22 PM, 22nd Jan                   Abdulqader                   Please allow us some more time to check           05:23 PM, 22nd Jan                     Samar                    Ok           05:24 PM, 22nd Jan                   Abdulqader                   Kindly provide us how many items has been returned with courier team           05:26 PM, 22nd Jan                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           05:28 PM, 22nd Jan                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           05:31 PM, 22nd Jan                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:33 PM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5615521