Subject: Ticket Assigned - Conversation with Sue
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 22 Jan 2023 13:27:04 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sue Sue                    Hi please can you confirm my delivery time           05:06 PM, 22nd Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:06 PM, 22nd Jan                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:06 PM, 22nd Jan                     Sue                    1           05:06 PM, 22nd Jan                    Centrepoint KW whatsapp bot                    Hello Sue , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:06 PM, 22nd Jan                     Sue                    1           05:07 PM, 22nd Jan                    Centrepoint KW whatsapp bot                   Please enter your order number to continue.           05:07 PM, 22nd Jan                     Sue                    8411506287           05:07 PM, 22nd Jan                    Centrepoint KW whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0122230002154    You can also easily track your order from My Account > Order History.             05:07 PM, 22nd Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:07 PM, 22nd Jan                     Sue                    2           05:07 PM, 22nd Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:07 PM, 22nd Jan                     Sue                    1           05:08 PM, 22nd Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           05:08 PM, 22nd Jan                     Sue                    [email-masked]           05:08 PM, 22nd Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:08 PM, 22nd Jan                   Abdulqader                    Hi Sue, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:09 PM, 22nd Jan                     Sue                    Hi I ordered next day and COD my item hasn’t arrived yet and I need to leave at 5.15pm           05:09 PM, 22nd Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:10 PM, 22nd Jan                     Sue                    Ok           05:10 PM, 22nd Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you. We would like to inform you that your order is out for delivery today, and it will be delivered as soon as possible.           05:12 PM, 22nd Jan                     Sue                    It’s cash on delivery so if I am not here they can’t even leave the package           05:13 PM, 22nd Jan                   Abdulqader                   Please note that you will be contacted on your contact number (+96550461686) before delivering your order, we kindly ask you to please arrange with the courier partner to deliver your order at your specified time.           05:15 PM, 22nd Jan                     Sue                    I wot be home the rest of the wet as I paid for next day           05:16 PM, 22nd Jan                     Sue                    Can you contact the driver to see when they will arrive?           05:16 PM, 22nd Jan                     Sue                    *rest of the week           05:17 PM, 22nd Jan                     Sue                    I had thought it would be delivered before 5pm as I paid for next day express delivery           05:17 PM, 22nd Jan                   Abdulqader                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            05:19 PM, 22nd Jan                     Sue                    Ok           05:19 PM, 22nd Jan                     Sue                    I won’t pay extra bedtime for express next day!           05:20 PM, 22nd Jan                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. Please note that we will contact you through your email once we get any updates           05:20 PM, 22nd Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:22 PM, 22nd Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           05:25 PM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5615497