Subject: Note Added - [#5606687] Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 20 Jan 2023 08:43:01 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5606687    Subject:  Conversation with User   Requester: User    Note Content:   <div class="WordSection1">
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal">Dears,</div>
<div></div>
<div></div>
<div class="MsoNormal">Please assist to send all Egypt requests to: <a id="OWAAM4A00200A53954669BB96D58CC453C598" href="mailto:[email-masked]" rel="noreferrer">
<span style="color:#2B579A;background:#E1DFDD;text-decoration:none">@Service Center - CAI E-commerce A</span></a>. Thanks.</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="color:black"> </span></div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Thanks and Regards,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"><b><span style="font-size:12.0pt">Marneil Anne Baul-Sabocojan</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:10.0pt">Customer Success Specialist</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:10.0pt">Aramex International LLC. </span></div>
<div>
</div>
<div></div>
<div class="MsoNormal">
<span style="mso-ignore:vglayout;margin-left:10px;margin-top:128px;width:415px;height:1px"><img width="277" height="1" style="width:2.8819in;height:.0069in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTg4MjMxOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Vnkabyw216-sT5m3dQLLDduzQfIUnref6RoRoUqNclI" data-id="2044009882318"></span><b><span style="font-size:10.0pt"> </span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:10.0pt">T.  +971 4 6076421</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:10.0pt">T.  +966 115121821</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:7.5pt"> </span></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="mso-ignore:vglayout;margin-left:303px;margin-top:171px;width:150px;height:80px"><img width="100" height="53" style="width:1.0416in;height:.5555in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTg4MjMyMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ibSjIgcKtlfIms6SX97v_WubbzVTCI-RaAh_1i8xPz8" data-id="2044009882320"></span><a href="https://www.aramex.com/" rel="noreferrer"><span style="font-size:7.5pt;color:windowtext;text-decoration:none"><img width="27" height="27" style="width:.2777in;height:.2777in" id="Picture_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTg4MjMyMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.1Qda1-GCp20qKuVZgXds7dTADSufYNcNvRhEKc5Wiik" data-id="2044009882321" alt="Shape

Description automatically generated with low confidence"></span></a><span style="font-size:8.0pt"> </span><a href="https://www.facebook.com/aramex" rel="noreferrer"><span style="font-size:7.5pt;color:windowtext;text-decoration:none"><img width="27" height="27" style="width:.2777in;height:.2777in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTg4MjMyMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ZUpyUmRa6L-jNQyV8s_z-BdjtbWOs9tM07KsoxhJOqo" data-id="2044009882322" alt="Logo, icon

Description automatically generated"></span></a><span style="font-size:7.5pt"> </span><a href="https://twitter.com/aramex" title="https://twitter.com/aramex" rel="noreferrer"><span style="font-size:7.5pt;color:windowtext;text-decoration:none"><img width="27" height="27" style="width:.2777in;height:.2777in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTg4MjMyMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.YXgywCG01w7gsQQ7C6U3527506-uoFZPsrFOt5oimXc" data-id="2044009882323" alt="A bright light in the dark

Description automatically generated with low confidence"></span></a><span style="font-size:7.5pt"> </span><a href="https://www.instagram.com/aramex" title="https://www.instagram.com/aramex" rel="noreferrer"><span style="font-size:7.5pt;color:windowtext;text-decoration:none"><img width="27" height="27" style="width:.2777in;height:.2777in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTg4MjMyNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.e03KY_6uqNDN5MFxaZ54RCsCgc-29uNsnqdUKjcaoDc" data-id="2044009882324" alt="Icon

Description automatically generated"></span></a><span style="font-size:7.5pt"> </span><a href="https://www.youtube.com/aramextv" title="https://www.youtube.com/aramextv" rel="noreferrer"><span style="font-size:7.5pt;color:windowtext;text-decoration:none"><img width="28" height="28" style="width:.2916in;height:.2916in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTg4MjMyNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.G4NM4GKcYPywTq2vWX4pk3zS50gT-f-ZXbB5wGSvnR8" data-id="2044009882325" alt="A picture containing logo

Description automatically generated"></span></a><span style="font-size:7.5pt"> </span><a href="https://www.linkedin.com/company/aramex" title="https://www.linkedin.com/company/aramex" rel="noreferrer"><span style="font-size:7.5pt;color:windowtext;text-decoration:none"><img width="28" height="28" style="width:.2916in;height:.2916in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTg4MjMyNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.L3UNoD1P6djaMGy-UrbnW1_ghkr4FosdA_1R-P-0rIw" data-id="2044009882326" alt="Icon

Description automatically generated"></span></a>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="mso-ignore:vglayout;margin-left:10px;margin-top:178px;width:272px;height:44px"><img width="181" height="29" style="width:1.8888in;height:.3055in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTg4MjMyOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.87bh-YodSubz67qtxcR-tYh3QW5J-adshB3uAbKtY7E" data-id="2044009882328" alt="Logo

Description automatically generated"></span><span style="font-size:14.0pt"> 
   </span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, January 19, 2023 7:17 PM<br>
<b>To:</b> Marniel Baul &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#5606687] - Conversation with User</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
<tbody>
<tr style="height:29.8pt">
<td width="1003" style="width:752.6pt;border:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:29.8pt">
<div style="margin:0in;margin-bottom:.0001pt">
<strong><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:red'>[CAUTION: EXTERNAL EMAIL] </span></strong><span style="font-size:10.5pt;color:red">This email originated
<strong><span style='font-family:"Calibri",sans-serif'>outside</span></strong> of Aramex.
<strong><span style='font-family:"Calibri",sans-serif'>DO NOT CLICK</span></strong> on
<strong><span style='font-family:"Calibri",sans-serif'>LINKS</span></strong> or <strong>
<span style='font-family:"Calibri",sans-serif'>ATTACHMENTS </span></strong>unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to
<strong><span style='font-family:"Calibri",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:red">[email-masked]</span></a>. #BeCyberSmart</span></strong></span><span style="font-size:11.5pt"></span>
</div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Order not delivered (to warehouse)<br>
Order Date : Dec 6, 2022<br>
Order ID: 2109985478<br>
Tracking ID: 47790830452<br>
<br>
Assistance Required: Need Urgent Refund.<br>
Issue Description: Customer raised a return request on 12/8/22 and as per the tracking website, the items has been collected from the customer on Dec 11 and till now the returned items is not delivered to warehouse so we can initiate the refund of the returned
 items, kindly check and deliver the items to the warehouse asap.<br>
<br>
Thank you for your help.<br>
<br>
Regards,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">ABdulqader</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5606687:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
<div></div>
<div></div>
</div>
</div>

</blockquote></div>