Subject: Ticket Assigned - Conversation with dhanila
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 19 Jan 2023 14:34:44 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dhanila dhanila                    2           06:27 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:27 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Hello Dhanila , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:27 PM, 19th Jan                     dhanila                    Hi           06:27 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Hi Dhanila , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            06:27 PM, 19th Jan                     dhanila                    2           06:27 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            06:27 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:27 PM, 19th Jan                     dhanila                    2           06:27 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:27 PM, 19th Jan                     dhanila                    1           06:28 PM, 19th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:28 PM, 19th Jan                     dhanila                    [email-masked]           06:28 PM, 19th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:28 PM, 19th Jan                     dhanila                    Ok           06:28 PM, 19th Jan                   Abdulqader                    Hi Dhanila, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:28 PM, 19th Jan                     dhanila                    Hi           06:29 PM, 19th Jan                     dhanila                    I just want to return an item           06:29 PM, 19th Jan                     dhanila                    How can I do that           06:29 PM, 19th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:29 PM, 19th Jan                     dhanila                    Ok           06:30 PM, 19th Jan                   Abdulqader                   We can see that you are contacting us regarding your order 9410945509?           06:31 PM, 19th Jan                     dhanila                    Yes           06:31 PM, 19th Jan                   Abdulqader                   You can return online purchases through the below three channels: ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (BABYSHOP) store across the UAE.           06:31 PM, 19th Jan                     dhanila                    Ok thank you           06:32 PM, 19th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:33 PM, 19th Jan                     dhanila                    No. Thank you           06:33 PM, 19th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with BABYSHOP  Have a wonderful day.           06:34 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5606813