Subject: Ticket Assigned - Conversation with Patricia Estrella
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 19 Jan 2023 14:03:19 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Patricia Estrella Patricia Estrella                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  patricia estrella Bot:  Hi patricia estrella, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9411068267 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0562965464            05:53 PM, 19th Jan                     Patricia Estrella                    Order status           05:54 PM, 19th Jan                   Abdulqader                    Hi Patricia, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:54 PM, 19th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:56 PM, 19th Jan                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9411068267r) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9411069506.   The payment has been captured only once from your account which is for the new successfully placed order.           05:59 PM, 19th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:00 PM, 19th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:03 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5606702