Subject: Ticket Assigned - Conversation with Md Arifur Rahman
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 19 Jan 2023 13:00:07 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Md Arifur Rahman Md Arifur Rahman                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  md arifur rahman Bot:  Hi md arifur rahman, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000629 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97459971528            04:44 PM, 19th Jan                     Md Arifur Rahman                             04:44 PM, 19th Jan                     Md Arifur Rahman                    Dear max.           04:44 PM, 19th Jan                     Md Arifur Rahman                    I order this colour sneakers.. But you guys provide me the blue one.. I didn’t like that colour           04:45 PM, 19th Jan                     Md Arifur Rahman                    Please let me know what should i do now?           04:46 PM, 19th Jan                   Abdulqader                    Hi Md, Good Evening. Thank you for contacting MaxFashion. My name is Kader. I will be happy to assist you.           04:46 PM, 19th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           04:46 PM, 19th Jan                     Md Arifur Rahman                    Sure           04:46 PM, 19th Jan                     Md Arifur Rahman                    Thank you           04:46 PM, 19th Jan                   Abdulqader                   We can see that you are contacting us regarding your order 4711161249 ?           04:48 PM, 19th Jan                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           04:50 PM, 19th Jan                     Md Arifur Rahman                    Hello           04:52 PM, 19th Jan                     Md Arifur Rahman                    Yes           04:52 PM, 19th Jan                     Md Arifur Rahman                    Tell me what shoul i do now           04:52 PM, 19th Jan                   Abdulqader                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.           04:54 PM, 19th Jan                     Md Arifur Rahman                    Now I' m not getting your response           04:54 PM, 19th Jan                     Md Arifur Rahman                    Thank you           04:54 PM, 19th Jan                   Abdulqader                   You can return online purchases through the below three channels:   ·You can contact our customer support team on  800-6927  to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (MAx) store across the Qatar.           04:54 PM, 19th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           04:56 PM, 19th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with MaxFashion  Have a wonderful day.           04:58 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5606417