Subject: Ticket Assigned - Conversation with Sadaf
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 18 Jan 2023 15:50:57 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sadaf Sadaf                    Hi           07:39 PM, 18th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:39 PM, 18th Jan                   Centrepoint UAE whatsapp bot                    Hello Sadaf , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:39 PM, 18th Jan                     Sadaf                    2           07:39 PM, 18th Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            07:39 PM, 18th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:39 PM, 18th Jan                     Sadaf                    2           07:39 PM, 18th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:39 PM, 18th Jan                     Sadaf                    1           07:39 PM, 18th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:39 PM, 18th Jan                     Sadaf                    [email-masked]           07:39 PM, 18th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:39 PM, 18th Jan                   Abdulqader                    Hi Sadaf, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:41 PM, 18th Jan                     Sadaf                    Hi           07:41 PM, 18th Jan                     Sadaf                             07:41 PM, 18th Jan                     Sadaf                             07:41 PM, 18th Jan                     Sadaf                    I ordered this few days back           07:41 PM, 18th Jan                     Sadaf                    Want to return both item           07:42 PM, 18th Jan                     Sadaf                    One i.already done it but other one couldnt           07:42 PM, 18th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:42 PM, 18th Jan                     Sadaf                    Iys nit showing the option           07:42 PM, 18th Jan                     Sadaf                    Sure           07:42 PM, 18th Jan                   Abdulqader                   Unfortunately, the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option. As per the policy, ( Iconic All-Over Print Shirt with Long Sleeves and Button Closure) products sold on our website and on our stores are           07:44 PM, 18th Jan                     Sadaf                    If i want to buy smething else likr i am not asking for refund           07:45 PM, 18th Jan                     Sadaf                    But that shirt is use less because of size           07:46 PM, 18th Jan                     Sadaf                    I can exchange it in stores ?           07:46 PM, 18th Jan                   Abdulqader                   We feel very sorry that in this instance we could not meet your expectations.We would like to inform you that a new return request has been created on 1/18/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           07:48 PM, 18th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:48 PM, 18th Jan                     Sadaf                    Ok           07:49 PM, 18th Jan                     Sadaf                    Thankyou           07:50 PM, 18th Jan                     Sadaf                    ??           07:50 PM, 18th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:50 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5603407