Subject: Ticket Assigned - Conversation with Nehrish
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 18 Jan 2023 14:41:51 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nehrish Nehrish                    Hi           06:34 PM, 18th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:34 PM, 18th Jan                   Centrepoint UAE whatsapp bot                    Hello Nehrish , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:34 PM, 18th Jan                     Nehrish                    1           06:35 PM, 18th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           06:35 PM, 18th Jan                     Nehrish                    9409466356           06:35 PM, 18th Jan                   Centrepoint UAE whatsapp bot                    Thanks, your order is Collected    We checked and your order was collected on 2023-01-16             06:35 PM, 18th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:35 PM, 18th Jan                     Nehrish                    2           06:35 PM, 18th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:35 PM, 18th Jan                     Nehrish                    I1           06:35 PM, 18th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:35 PM, 18th Jan                     Nehrish                    1           06:35 PM, 18th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:35 PM, 18th Jan                     Nehrish                    Nehrishali@outlook:com           06:35 PM, 18th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:35 PM, 18th Jan                     Nehrish                    [email-masked]           06:35 PM, 18th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:35 PM, 18th Jan                   Abdulqader                    Hi Nehrish, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:36 PM, 18th Jan                     Nehrish                    Hi kader. Any update on my order           06:36 PM, 18th Jan                     Nehrish                    I havent collected it           06:36 PM, 18th Jan                     Nehrish                    N it shows its collected           06:36 PM, 18th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:36 PM, 18th Jan                     Nehrish                    The customer service said they are looking into it but no updates yet           06:37 PM, 18th Jan                     Nehrish                    Ok           06:37 PM, 18th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you.           06:37 PM, 18th Jan                     Nehrish                    Is it possible to have a complete refund instead?           06:38 PM, 18th Jan                   Abdulqader                   We would like to inform you that your issue has been raised and this is your complaint number 5596086           06:38 PM, 18th Jan                     Nehrish                    I dont want the order anymore           06:38 PM, 18th Jan                   Abdulqader                   Currently, the concerned team is working on your query, and we will update you as soon as we hear back from them.           06:38 PM, 18th Jan                     Nehrish                    Ok           06:38 PM, 18th Jan                   Abdulqader                   Again, I’m sorry it took us so long to get to this solved!           06:38 PM, 18th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:39 PM, 18th Jan                     Nehrish                    No           06:40 PM, 18th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:41 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5603062