Subject: Ticket Assigned - Conversation with Samira
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 16 Jan 2023 16:36:48 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Samira Samira                             08:11 PM, 16th Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            08:11 PM, 16th Jan                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:11 PM, 16th Jan                     Samira                    1           08:11 PM, 16th Jan                    Centrepoint KW whatsapp bot                    Hello Samira , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:11 PM, 16th Jan                     Samira                    Hi, I was unable to accessing my account on the application using my Facebook credentials, I had all my previous data on that, unfortunately all data lost and not able to rejoin the same account using Facebook credentials again...I have created new account and tryied to link my Shkran card but not possible due of the former link with Facebook account of mine..could u please help and do the necessary. I attached my shukran card for your info.           08:15 PM, 16th Jan                    Centrepoint KW whatsapp bot                    Hi Samira , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?Reset Your password  6. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            08:15 PM, 16th Jan                     Samira                    6           08:16 PM, 16th Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:16 PM, 16th Jan                     Samira                    1           08:16 PM, 16th Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           08:16 PM, 16th Jan                     Samira                    [email-masked]           08:16 PM, 16th Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:16 PM, 16th Jan                   Abdulqader                    Hi Samira, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           08:17 PM, 16th Jan                     Samira                    Hi, I was unable to accessing my account on the application using my Facebook credentials, I had all my previous data on that, unfortunately all data lost and not able to rejoin the same account using Facebook credentials again...I have created new account and tryied to link my Shkran card but not possible due of the former link with Facebook account of mine..could u please help and do the necessary. I attached my shukran card for your info.           08:17 PM, 16th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           08:19 PM, 16th Jan                     Samira                    Thx           08:19 PM, 16th Jan                   Abdulqader                   Kindly share your registered email ID for further assistance.           08:22 PM, 16th Jan                     Samira                    [email-masked]           08:22 PM, 16th Jan                     Samira                             08:22 PM, 16th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           08:25 PM, 16th Jan                   Abdulqader                   We sincerely apologize for any inconvenience caused however we have checked with the following email address: [email-masked] and we are unable to locate any account with us.           08:28 PM, 16th Jan                     Samira                    The previous one was connected to Facebook           08:29 PM, 16th Jan                     Samira                    Shall I send it to recheck           08:29 PM, 16th Jan                   Abdulqader                   We would advise you to please simply create a new account with this  email address [email-masked]  that you wish to use with us.           08:31 PM, 16th Jan                     Samira                    I did and it is active now           08:32 PM, 16th Jan                     Samira                    But not able to link my shukran card to it because of the previous account via Facebook           08:33 PM, 16th Jan                     Samira                    Did u get me           08:33 PM, 16th Jan                   Abdulqader                   If you face any issue while linking your Shukran account then, please Call the Shukran team on +965 22289558 or email them at [email-masked] to get it sorted out!           08:34 PM, 16th Jan                     Samira                    OK, thanks           08:34 PM, 16th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           08:34 PM, 16th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:36 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5595469