Subject: Ticket Assigned - Conversation with Janice Barrida
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 16 Jan 2023 16:03:35 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Janice Barrida Janice Barrida                    3           07:40 PM, 16th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:40 PM, 16th Jan                   Centrepoint UAE whatsapp bot                    Hello Janice Barrida , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:40 PM, 16th Jan                     Janice Barrida                    2           07:40 PM, 16th Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            07:40 PM, 16th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:40 PM, 16th Jan                     Janice Barrida                    2           07:41 PM, 16th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:41 PM, 16th Jan                     Janice Barrida                    1           07:41 PM, 16th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:41 PM, 16th Jan                     Janice Barrida                    [email-masked]           07:41 PM, 16th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:41 PM, 16th Jan                   Abdulqader                    Hi Janice, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:43 PM, 16th Jan                     Janice Barrida                    The pick up team didn't come for my return item           07:44 PM, 16th Jan                   Abdulqader                   We can see that you are contacting us regarding your order 9410139724?           07:44 PM, 16th Jan                     Janice Barrida                    They call me last friday but i was not able to hand over the item because i was not at home           07:46 PM, 16th Jan                     Janice Barrida                    I want to return it so i can reorder the correct size for me           07:46 PM, 16th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:49 PM, 16th Jan                   Abdulqader                   Is this contact number correct +971586343098?             07:52 PM, 16th Jan                   Abdulqader                   Hi Janice, I'm not getting a response from you. Are we still connected?           07:54 PM, 16th Jan                     Janice Barrida                    Yes           07:56 PM, 16th Jan                     Janice Barrida                    Yes           07:56 PM, 16th Jan                   Abdulqader                   Please accept our sincere apologies for this unexpected delay.Please be assured that now we will escalate your concern to our delivery team and we will ask them to pick up the order as early as possible.           07:59 PM, 16th Jan                     Janice Barrida                    Ok thank you           08:00 PM, 16th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           08:00 PM, 16th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:03 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5595337