Subject: Ticket Assigned - Conversation with Jeszel Grace Ortega
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 16 Jan 2023 15:36:50 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jeszel Grace Ortega Jeszel Grace Ortega                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi jeszel grace ortega, what do you need help with? Customer:  1 Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi jeszel grace ortega, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9410594859 Bot:    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please call us for assistance.   You can also easily track your order from My Account > Order History.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:19 PM, 16th Jan                     Jeszel Grace Ortega                    i didnt received my order and the rider didnt ever take any effort to reply to my messages           07:20 PM, 16th Jan                   Abdulqader                   Hi jeszel, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:20 PM, 16th Jan                     Jeszel Grace Ortega                    i didnt received my order           07:21 PM, 16th Jan                     Jeszel Grace Ortega                    i call the rider and send him message but no reply           07:21 PM, 16th Jan                     Jeszel Grace Ortega                    what kind of service is this??? how can he change the status of my parcel when i didnt receive any???           07:22 PM, 16th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you.           07:23 PM, 16th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:23 PM, 16th Jan                     Jeszel Grace Ortega                    why the rider change the status of my order when i didnt received any??!           07:24 PM, 16th Jan                     Jeszel Grace Ortega                    this is my first time to order and i really feel so disappointed!!!           07:24 PM, 16th Jan                   Abdulqader                   We are truly sorry to hear that you were not assisted properly by our delivery partner. This is surely not the experience we want our customers to have when they shop with us.           07:25 PM, 16th Jan                   Abdulqader                   We have checked and would like to let you know that the proof of the delivery for the order (9410594859) from the courier team has been shared with us           07:26 PM, 16th Jan                     Jeszel Grace Ortega                    so what will happend?? i already paid for the casio watch...but i didnt received it           07:26 PM, 16th Jan                   Abdulqader                   In case it does not belong to your address please let us know.           07:26 PM, 16th Jan                     Jeszel Grace Ortega                    i told him to deliver it to al Dana nursery school not to that villa 22           07:27 PM, 16th Jan                   Abdulqader                   We have forwarded your query to the courier team to check the order again. we will be on touch with you and contact you on your email           07:30 PM, 16th Jan                     Jeszel Grace Ortega                    why he dont call me before he give my order?           07:30 PM, 16th Jan                     Jeszel Grace Ortega                    contact me on my wattsapp+971582143723           07:30 PM, 16th Jan                   Abdulqader                   We’ll do our best to sort this out quickly. We would really appreciate your patience and understanding here.           07:30 PM, 16th Jan                     Jeszel Grace Ortega                    ok...but please contact me on my wattsapp..i will also try to go to that villa tomorrow...           07:31 PM, 16th Jan                   Abdulqader                   Ok sure will do the needful.           07:32 PM, 16th Jan                     Jeszel Grace Ortega                    thank u           07:32 PM, 16th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:33 PM, 16th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:35 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5595206