Subject: Ticket Assigned - Conversation with Imtiaz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 16 Jan 2023 15:20:15 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Imtiaz Imtiaz                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi imtiaz, what do you need help with? Customer:  2 Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi imtiaz, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:55 PM, 16th Jan                   Abdulqader                    Hi Imtiaz, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:57 PM, 16th Jan                     Imtiaz                    Refund pending           06:58 PM, 16th Jan                   Abdulqader                   We can see that you are contacting us regarding your order 9407541102 ?           06:59 PM, 16th Jan                     Imtiaz                    Status           07:00 PM, 16th Jan                     Imtiaz                    Current status           07:00 PM, 16th Jan                     Imtiaz                    U will 15 days completely for refund           07:00 PM, 16th Jan                     Imtiaz                    Take*           07:01 PM, 16th Jan                   Abdulqader                   With reference to the order number 9407541102 we would like to inform you that we have processed the refund of amount (AED 112.15 on 1/6/23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           07:02 PM, 16th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you. if the amount does not appear in your account within the specified time you to raise objection to your bank and they will check & assist you about the refund.           07:03 PM, 16th Jan                     Imtiaz                    On 6th January refund message received           07:03 PM, 16th Jan                     Imtiaz                    I want to know the current status           07:04 PM, 16th Jan                   Abdulqader                   Kinldy note if the amount does not appear in your account within the specified time you to raise objection to your bank and they will check & assist you about the refund.           07:04 PM, 16th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:06 PM, 16th Jan                     Imtiaz                    That's why I am confirming from ur side that u have processed this refund or not           07:06 PM, 16th Jan                     Imtiaz                    Otherwise I can approach my bank service provider           07:06 PM, 16th Jan                     Imtiaz                    Kindly confirm           07:06 PM, 16th Jan                     Imtiaz                    It is processed or pending           07:07 PM, 16th Jan                     Imtiaz                    Any idea,, confirm from Your team           07:07 PM, 16th Jan                   Abdulqader                   we would like to inform you that we have processed the refund of amount (AED 112.15 on 1/6/23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           07:08 PM, 16th Jan                     Imtiaz                    Copied messages           07:09 PM, 16th Jan                     Imtiaz                    Please type something other than this           07:10 PM, 16th Jan                   Abdulqader                   Kindly check with your bank and they will assist to regarding the refund as we have already processed the refund from our end           07:10 PM, 16th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:13 PM, 16th Jan                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           07:15 PM, 16th Jan                     Imtiaz                    I didn't received any refund           07:15 PM, 16th Jan                     Imtiaz                    R u sure           07:15 PM, 16th Jan                     Imtiaz                    Confirming that u have forwarded refund to my account           07:15 PM, 16th Jan                     Imtiaz                    Kindly acknowledge           07:15 PM, 16th Jan                     Imtiaz                    So will further escalate this issue           07:16 PM, 16th Jan                   Abdulqader                   We have forwarded your query to the finance team to check the refund. we will be on touch with you and contact you on your email           07:16 PM, 16th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:17 PM, 16th Jan                     Imtiaz                    Noted with thanks           07:18 PM, 16th Jan                     Imtiaz                    Please forward this to ur relevant department           07:18 PM, 16th Jan                     Imtiaz                    Many Thanks,,,, Abdul Qadeer           07:18 PM, 16th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:20 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5595142