Subject: Ticket Assigned - Conversation with Vignesh Sridharan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 16 Jan 2023 14:52:27 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Vignesh Sridharan Vignesh Sridharan                    Some one should be able to help me with the number,  Samer.  If the customer care cannot help me, who else can           06:34 PM, 16th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            06:34 PM, 16th Jan                   MAX UAE whatsapp bot                    Hello Vignesh Sridharan , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:34 PM, 16th Jan                     Vignesh Sridharan                    I don't understand, Samer.           06:35 PM, 16th Jan                   MAX UAE whatsapp bot                    Hi Vignesh Sridharan , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            06:35 PM, 16th Jan                     Vignesh Sridharan                    1           06:36 PM, 16th Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           06:36 PM, 16th Jan                     Vignesh Sridharan                    9410657360           06:37 PM, 16th Jan                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP011623001148    You can also easily track your order from My Account > Order History.             06:37 PM, 16th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:37 PM, 16th Jan                     Vignesh Sridharan                    2           06:37 PM, 16th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:37 PM, 16th Jan                     Vignesh Sridharan                    1           06:37 PM, 16th Jan                   MAX UAE whatsapp bot                   Please enter your email address           06:37 PM, 16th Jan                     Vignesh Sridharan                    [email-masked]           06:37 PM, 16th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:37 PM, 16th Jan                   Abdulqader                    Hi Vignesh , Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           06:39 PM, 16th Jan                     Vignesh Sridharan                    Hi Kader           06:39 PM, 16th Jan                     Vignesh Sridharan                    Your order is  *on the way* ?    Processing        Track your order here:    https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP011623001148        You can also easily track your order from  *My Account > Order History.*           06:39 PM, 16th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:40 PM, 16th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:40 PM, 16th Jan                     Vignesh Sridharan                    9410657360           06:40 PM, 16th Jan                     Vignesh Sridharan                    The thing is I am waiting for this delivery for the last 4 hours.           06:40 PM, 16th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you. We would like to inform you that your order is out for delivery today, and it will be delivered as soon as possible.           06:41 PM, 16th Jan                     Vignesh Sridharan                    I would like to speak with the delivery courier but the previous agent, Samer disconnected the chat without my consent.           06:41 PM, 16th Jan                     Vignesh Sridharan                    This is urgent for my kid for her tomorrow's school           06:42 PM, 16th Jan                     Vignesh Sridharan                    That's the reason I wanted to speak with the courier delivery           06:42 PM, 16th Jan                     Vignesh Sridharan                    There?           06:43 PM, 16th Jan                   Abdulqader                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            06:43 PM, 16th Jan                     Vignesh Sridharan                    Please can you not share the delivery courier?           06:43 PM, 16th Jan                     Vignesh Sridharan                    number           06:43 PM, 16th Jan                     Vignesh Sridharan                    So that I could liaise with them without the need to come back here.           06:44 PM, 16th Jan                   Abdulqader                   Please accept our full apologies, as we do not have the contact number of the courier partner at this moment Kindly note we'll do our best to deliver your order asap.           06:44 PM, 16th Jan                     Vignesh Sridharan                    Okay - I understand. But when will I receive an update on this?           06:45 PM, 16th Jan                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. Please note that we will contact you through your email once we get any updates           06:46 PM, 16th Jan                     Vignesh Sridharan                    Do I have any other option?           06:47 PM, 16th Jan                     Vignesh Sridharan                    Please do the needful.           06:47 PM, 16th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:49 PM, 16th Jan                     Vignesh Sridharan                    No - thank you.           06:49 PM, 16th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           06:52 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5594981