Subject: Ticket Assigned - Conversation with Sarabia Banzil
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 15 Jan 2023 14:50:56 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sarabia Banzil Sarabia Banzil                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi sarabia banzil, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9410354720 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=48425219264     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0581498876            06:27 PM, 15th Jan                   Abdulqader                    Hi Sarabia, Good Evening. Thank you for contacting Splash. My name is Kader. I will be happy to assist you.           06:28 PM, 15th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:29 PM, 15th Jan                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However would you please confirm your contact number:+971581498876           06:30 PM, 15th Jan                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           06:32 PM, 15th Jan                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           06:34 PM, 15th Jan                     Sarabia Banzil                    Goodevning too sir,im just to to ask about my order sir,til now not yet deliver or i check in my order history still not tracking status.but i was recieved mesage it was deliver yesterday jan.14.but until now not com?           06:36 PM, 15th Jan                   Abdulqader                   Is this contact number correct 971581498876?             06:37 PM, 15th Jan                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           06:39 PM, 15th Jan                     Sarabia Banzil                    Yes sir,its my mobile no.           06:40 PM, 15th Jan                   Abdulqader                   Please accept our sincere apologies for this unexpected delay.Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           06:42 PM, 15th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:42 PM, 15th Jan                     Sarabia Banzil                    Ok sir,im just want to verify if my order it will be come come?           06:43 PM, 15th Jan                     Sarabia Banzil                    No sir,only this about my order.thank u so much sir,           06:44 PM, 15th Jan                   Abdulqader                   Your order is supposed to be delivered 14-01-2023, but we will contact the courier team to find out the reasons for the delay in the order           06:45 PM, 15th Jan                     Sarabia Banzil                    Thats why sir,im waiting yesterday.           06:46 PM, 15th Jan                   Abdulqader                   We will do our best to arrange the delivery ASAP.           06:46 PM, 15th Jan                     Sarabia Banzil                    Ok thank sir for your concern,           06:47 PM, 15th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:47 PM, 15th Jan                     Sarabia Banzil                    No sir,thank u,           06:48 PM, 15th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:50 PM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5590686