Subject: Ticket Assigned - Conversation with عارف
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 15 Jan 2023 14:03:34 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with عارف عارف                    Hi           05:50 PM, 15th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            05:50 PM, 15th Jan                   MAX UAE whatsapp bot                    Hello عارف , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:50 PM, 15th Jan                     عارف                    3           05:51 PM, 15th Jan                   MAX UAE whatsapp bot                    Returned some items? Here's how your refund works?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            05:51 PM, 15th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:51 PM, 15th Jan                     عارف                    2           05:51 PM, 15th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:51 PM, 15th Jan                     عارف                    1           05:51 PM, 15th Jan                   MAX UAE whatsapp bot                   Please enter your email address           05:51 PM, 15th Jan                     عارف                    [email-masked]           05:51 PM, 15th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:51 PM, 15th Jan                   Abdulqader                    Hi arif, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           05:53 PM, 15th Jan                     عارف                    Hello I returned but I didn’t got my refund           05:53 PM, 15th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:55 PM, 15th Jan                     عارف                    Okay           05:55 PM, 15th Jan                   Abdulqader                   We can see that you are contacting us regarding your order 9410010142?           05:57 PM, 15th Jan                     عارف                    9410022505           05:58 PM, 15th Jan                   Abdulqader                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           06:00 PM, 15th Jan                   Abdulqader                   Once we receive the product in our warehouse, after we verify your returns, we will process your refund.           06:00 PM, 15th Jan                     عارف                    Okay           06:00 PM, 15th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:01 PM, 15th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           06:03 PM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5590488