Subject: Ticket Assigned - Conversation with Mìchell
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 15 Jan 2023 13:24:08 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mìchell Mìchell                    Hi           05:07 PM, 15th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:07 PM, 15th Jan                   Centrepoint UAE whatsapp bot                    Hello Mìchell , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:07 PM, 15th Jan                     Mìchell                    3           05:07 PM, 15th Jan                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            05:07 PM, 15th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:07 PM, 15th Jan                     Mìchell                    2           05:08 PM, 15th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:08 PM, 15th Jan                     Mìchell                    1           05:08 PM, 15th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:08 PM, 15th Jan                     Mìchell                    [email-masked]           05:09 PM, 15th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:09 PM, 15th Jan                   Abdulqader                    Hi Mìchell, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:10 PM, 15th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:12 PM, 15th Jan                   Abdulqader                   We can see that you are contacting us regarding your order 9410560200?           05:12 PM, 15th Jan                     Mìchell                    Yes, they not process my order but they deduct the payment in my account.. how can you help me about this?           05:14 PM, 15th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:15 PM, 15th Jan                     Mìchell                    Please, im wating.. thank you!           05:16 PM, 15th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you. We'd like to confirm you that order  9410560177has not been placed successfully as the payment from your credit card used has been unsuccessful.   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           05:17 PM, 15th Jan                   Abdulqader                   We have checked and we would like to inform you that the following order number: (9410560200) was placed on Jan 15, 2023 .Please note the expected delivery date on 19-01-2023           05:19 PM, 15th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:21 PM, 15th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           05:23 PM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5590309