Subject: Ticket Assigned - Conversation with Maha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 15 Jan 2023 12:46:47 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Maha Maha                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi maha, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:29 PM, 15th Jan                   Abdulqader                    Hi Maha, Good Evening. Thank you for contacting MaxFashion. My name is Kader. I will be happy to assist you.           04:31 PM, 15th Jan                     Maha                    Hello           04:31 PM, 15th Jan                     Maha                    I made an order using the application           04:31 PM, 15th Jan                     Maha                             04:31 PM, 15th Jan                     Maha                    I returned all the items in the order           04:31 PM, 15th Jan                     Maha                    But the refund amount is less than what I have paid!!           04:32 PM, 15th Jan                     Maha                    And nothing was credited to my online application credit!           04:32 PM, 15th Jan                     Maha                             04:32 PM, 15th Jan                     Maha                    I paid 33.32 KD using my credit card           04:33 PM, 15th Jan                     Maha                    How come the refund is 28.07 only?!!!           04:33 PM, 15th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           04:35 PM, 15th Jan                   Abdulqader                   We sincerely apologize for any inconvenience caused to you.           04:35 PM, 15th Jan                   Abdulqader                   We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           04:35 PM, 15th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           04:36 PM, 15th Jan                     Maha                    I didn’t get an answer to my question!!!           04:37 PM, 15th Jan                   Abdulqader                   We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           04:38 PM, 15th Jan                     Maha                    The amount of 33.32 has been withdrawn from my card for this order           04:39 PM, 15th Jan                     Maha                    After the promotional code           04:40 PM, 15th Jan                   Abdulqader                   kindly confirm how many items you have been returned with courier           04:40 PM, 15th Jan                     Maha                    The promotional code gave me a discount of 9.3 out of 42.62           04:41 PM, 15th Jan                     Maha                             04:42 PM, 15th Jan                     Maha                    All the items           04:42 PM, 15th Jan                     Maha                    7 items           04:42 PM, 15th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           04:43 PM, 15th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           04:44 PM, 15th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with MaxFashion  Have a wonderful day.           04:46 PM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5590139