Subject: Ticket Assigned - Conversation with Raseshkumar Rathod
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Jan 2023 16:19:43 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Raseshkumar Rathod Raseshkumar Rathod                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  raseshkumar rathod Bot:  Hi raseshkumar rathod, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9410187827 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP011323001144     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0555146494            08:01 PM, 14th Jan                   Abdulqader                    Hi Raseshkumar, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           08:02 PM, 14th Jan                     Raseshkumar Rathod                    Where is my order           08:03 PM, 14th Jan                     Raseshkumar Rathod                    Have still not received it           08:03 PM, 14th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           08:03 PM, 14th Jan                     Raseshkumar Rathod                    Ok           08:04 PM, 14th Jan                   Abdulqader                   We sincerely apologize for any inconvenience caused, ​Please provide us with your full contact number and address in order to be updated (house number - street name - neighborhood - city)           08:04 PM, 14th Jan                     Raseshkumar Rathod                    Raseshkumar Rathod           08:06 PM, 14th Jan                     Raseshkumar Rathod                    203 hot burger bldg           08:06 PM, 14th Jan                     Raseshkumar Rathod                    2nd floor           08:06 PM, 14th Jan                     Raseshkumar Rathod                    Al wadha street           08:06 PM, 14th Jan                     Raseshkumar Rathod                    Near max store           08:06 PM, 14th Jan                     Raseshkumar Rathod                    Sharjah           08:06 PM, 14th Jan                     Raseshkumar Rathod                    An the details are been updated in your records           08:07 PM, 14th Jan                   Abdulqader                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            08:07 PM, 14th Jan                     Raseshkumar Rathod                    I have recived order on the same before too           08:07 PM, 14th Jan                     Raseshkumar Rathod                    I need it today           08:07 PM, 14th Jan                   Abdulqader                   We will do our best to arrange the delivery today.           08:09 PM, 14th Jan                     Raseshkumar Rathod                    It was cancelled by the driver yday.. by him self coz he need to drive other way around           08:09 PM, 14th Jan                     Raseshkumar Rathod                    Delivery is out from today motning 9.20am           08:09 PM, 14th Jan                     Raseshkumar Rathod                    And still not completed           08:09 PM, 14th Jan                     Raseshkumar Rathod                    Pls share driver cell no           08:10 PM, 14th Jan                   Abdulqader                   Please accept our sincere apologies for this unexpected delay.as we do not have the contact number of the courier partner at this moment.           08:11 PM, 14th Jan                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. Please note that we will contact you through your email once we get any updates           08:11 PM, 14th Jan                     Raseshkumar Rathod                    I need a call not un email           08:11 PM, 14th Jan                     Raseshkumar Rathod                    Youll have spoiled my whole day waiting for delivery           08:12 PM, 14th Jan                   Abdulqader                   Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           08:12 PM, 14th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           08:13 PM, 14th Jan                     Raseshkumar Rathod                    Bro i need to go out i need time now           08:14 PM, 14th Jan                     Raseshkumar Rathod                    Cannot be waiting its almost 12 hours the delivery is out           08:15 PM, 14th Jan                   Abdulqader                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:16 PM, 14th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           08:17 PM, 14th Jan                     Raseshkumar Rathod                    No just solve this one           08:18 PM, 14th Jan                   Abdulqader                   Ok sure will do the needful.           08:19 PM, 14th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:19 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5587412