Subject: Ticket Assigned - Conversation with Sana adnan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Jan 2023 16:06:18 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sana adnan Sana adnan                    hello           07:43 PM, 14th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:43 PM, 14th Jan                   Centrepoint UAE whatsapp bot                    Hello Sana Adnan , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:43 PM, 14th Jan                     Sana adnan                    3           07:43 PM, 14th Jan                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            07:43 PM, 14th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:43 PM, 14th Jan                     Sana adnan                    2           07:43 PM, 14th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:43 PM, 14th Jan                     Sana adnan                    1           07:43 PM, 14th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:43 PM, 14th Jan                     Sana adnan                    [email-masked]           07:43 PM, 14th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:43 PM, 14th Jan                   Abdulqader                    Hi Sana, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:44 PM, 14th Jan                     Sana adnan                    hello           07:44 PM, 14th Jan                     Sana adnan                    9407039203           07:44 PM, 14th Jan                     Sana adnan                    i want to know about my refun           07:44 PM, 14th Jan                     Sana adnan                    refund           07:44 PM, 14th Jan                     Sana adnan                    it was 90 aed           07:45 PM, 14th Jan                     Sana adnan                    and i have rcvd 41 aed after 1 week of all this           07:45 PM, 14th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:45 PM, 14th Jan                     Sana adnan                    and still half of it. everytime i ask about it they say we r working on it.           07:45 PM, 14th Jan                     Sana adnan                    its 49 aed left now. please refund it.           07:46 PM, 14th Jan                     Sana adnan                    its been more than a week           07:46 PM, 14th Jan                     Sana adnan                    i have to shop some stuff and they are going out of stock           07:47 PM, 14th Jan                   Abdulqader                   Thank you for your patience.We request you to please allow us some more time .           07:50 PM, 14th Jan                     Sana adnan                    i am already waiting           07:51 PM, 14th Jan                   Abdulqader                   We still checking your issue           07:55 PM, 14th Jan                     Sana adnan                    ok i m waiting and please this time refund my money.i am done with excuses please           07:56 PM, 14th Jan                   Abdulqader                   Kindly clarify whether the products have been returned with a return request from another order or not.           07:59 PM, 14th Jan                     Sana adnan                    from centerpoint both the order were picked up together with same person           08:00 PM, 14th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We have forwarded your query to the concerned team to check the other item.           08:01 PM, 14th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           08:02 PM, 14th Jan                     Sana adnan                    my only concern is my refund now           08:02 PM, 14th Jan                   Abdulqader                   Ok sure will do the needful.           08:03 PM, 14th Jan                     Sana adnan                    i will be waiting           08:03 PM, 14th Jan                   Abdulqader                   we will be on touch with you and contact you on your email           08:04 PM, 14th Jan                   Abdulqader                   We sincerely apologize for any inconvenience caused, ​Please provide us with your full contact number and address in order to be updated (house number - street name - neighborhood - city)           08:04 PM, 14th Jan                     Sana adnan                    0558598182           08:05 PM, 14th Jan                   Abdulqader                   Please ignore the previous message           08:05 PM, 14th Jan                     Sana adnan                    ok           08:05 PM, 14th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           08:05 PM, 14th Jan                     Sana adnan                    no, thank you           08:05 PM, 14th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:05 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5587374