Subject: Ticket Assigned - Conversation with Fatema
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 13 Jan 2023 15:52:17 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fatema Fatema                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi fatema, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +96594989786 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:   Hi Fatema, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you. Customer:  I had placed an order for a sweat chit for xl size n I received xxl from max Customer:  So want to return the shirt n want the delivery charge I paid also refunded back as it was ur company mistake n not mine Customer:  IMAGE Customer:  IMAGE Customer:  I have attached pics for ur reference Customer:  IMAGE Customer:  Hello Agent:  We request you to please allow us some time to check your details and get back to you, stay with us Agent:  We sincerely apologize for any inconvenience caused to you. This is surely not the experience we want our customers to have when they shop with us. Customer:  Ok Customer:  Please look into it n get back Agent:  We would like to inform you that a new return request has been created on 13/01/2023. Please note the courier partner may take up to 2 - 5  business days to arrange the collection. Customer:  Wat about the delivery charge tht I paid Agent:  We would like to offer you compensation as a voucher in the amount of (KWD1.50)please let us know if you are ok with that. Customer:  Can u give a refund in my account please Agent:  Sorry we can only provide it as voucher Agent:  Please let us know if agree for that so that we can create a voucher for you. Agent:  Hi Fatema, I'm not getting a response from you. Are we still connected? Agent:  Hi Fatema, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:47 PM, 13th Jan                     Fatema                    I would like a voucher then           07:48 PM, 13th Jan                   Abdulqader                   Hi Fatema, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           07:48 PM, 13th Jan                     Fatema                    Sorry got disconnected           07:48 PM, 13th Jan                     Fatema                    Can u a           07:48 PM, 13th Jan                   Abdulqader                   Please be assured as we have now escalated this issue to our concerned team to provide you a voucher.           07:48 PM, 13th Jan                     Fatema                    Get a voucher then           07:48 PM, 13th Jan                   Abdulqader                   we will be on touch with you and contact you on your email           07:49 PM, 13th Jan                     Fatema                    Ok thanks           07:49 PM, 13th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:49 PM, 13th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           07:51 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5583944