Subject: Ticket Assigned - Conversation with Feb Lendio
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 13 Jan 2023 15:11:03 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Feb Lendio Feb Lendio                    1           06:59 PM, 13th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:59 PM, 13th Jan                   Centrepoint UAE whatsapp bot                    Hello Feb Lendio , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:00 PM, 13th Jan                     Feb Lendio                    1           07:00 PM, 13th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           07:00 PM, 13th Jan                     Feb Lendio                    9409572551           07:00 PM, 13th Jan                   Centrepoint UAE whatsapp bot                    Your order has been cancelled   No worries, your refund is being processed. ?    Here's how it works:   Credit or Debit Card - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    You can easily track your order from My Account > Order History.             07:00 PM, 13th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:00 PM, 13th Jan                     Feb Lendio                    2           07:00 PM, 13th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:00 PM, 13th Jan                     Feb Lendio                    1           07:00 PM, 13th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:00 PM, 13th Jan                     Feb Lendio                    [email-masked]           07:00 PM, 13th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:00 PM, 13th Jan                   Abdulqader                    Hi Feb, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:01 PM, 13th Jan                     Feb Lendio                    Hi. I want to know the status of my order 9409572551           07:02 PM, 13th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:03 PM, 13th Jan                   Abdulqader                   We are truly sorry to hear that your order has been returned back to our warehouse by the courier. We have now forwarded your concern to the courier team and they are closely working on this.           07:05 PM, 13th Jan                     Feb Lendio                    What to do? I’ll just reorder again?           07:06 PM, 13th Jan                   Abdulqader                   We understand you are anxious to get this product as soon as possible. However, the refund has now been processed and is not with us now so we would recommend to place the order again using a suitable mode of payment. We'll make sure you get your items this time. ​           07:06 PM, 13th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:09 PM, 13th Jan                     Feb Lendio                    None           07:09 PM, 13th Jan                     Feb Lendio                    Thanks           07:09 PM, 13th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:10 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5583846