Subject: Ticket Assigned - Conversation with Divya
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 13 Jan 2023 14:46:48 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Divya Divya                    Hiii           06:12 PM, 13th Jan                   MAX KW Whatsapp BOT                    Hello, welcome to Max!?   مرحبًا بك في ماكس            06:12 PM, 13th Jan                   MAX KW Whatsapp BOT                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:12 PM, 13th Jan                     Divya                    1           06:12 PM, 13th Jan                   MAX KW Whatsapp BOT                    Hello Divya , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:12 PM, 13th Jan                     Divya                    1           06:12 PM, 13th Jan                   MAX KW Whatsapp BOT                   Please enter your order number to continue.           06:12 PM, 13th Jan                     Divya                    8410272783           06:13 PM, 13th Jan                   MAX KW Whatsapp BOT                    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery             06:13 PM, 13th Jan                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:13 PM, 13th Jan                     Divya                    No I got msg from bank dat cash is deducted           06:13 PM, 13th Jan                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:13 PM, 13th Jan                     Divya                    2           06:13 PM, 13th Jan                   MAX KW Whatsapp BOT                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:13 PM, 13th Jan                     Divya                    1           06:14 PM, 13th Jan                   MAX KW Whatsapp BOT                   Please enter your email address           06:14 PM, 13th Jan                     Divya                    [email-masked]           06:14 PM, 13th Jan                   MAX KW Whatsapp BOT                   Please wait, our agent will be with you shortly. Thanks           06:14 PM, 13th Jan                     Divya                    Ok           06:14 PM, 13th Jan                   Abdulqader                    Hi Divya, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           06:15 PM, 13th Jan                     Divya                    Hi           06:15 PM, 13th Jan                     Divya                    I ordered in the mrng I did payment n got msg from bank that the money is deducted from account           06:16 PM, 13th Jan                     Divya                    Thn I got msg from Max dat the order is not processed           06:16 PM, 13th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:16 PM, 13th Jan                     Divya                    Ya sure           06:16 PM, 13th Jan                     Divya                    Thank you           06:16 PM, 13th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you.           06:17 PM, 13th Jan                   Abdulqader                   We'd like to confirm you that order  8410272783 has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           06:17 PM, 13th Jan                     Divya                    So now order s cancelled           06:18 PM, 13th Jan                     Divya                    N u hv nt received the payment           06:18 PM, 13th Jan                     Divya                    But I got msg from bank           06:19 PM, 13th Jan                     Divya                    It's been deducted           06:19 PM, 13th Jan                   Abdulqader                   We have checked and we would like to inform you that the following another order number: (8410272788 with amount KWD8.30) was placed on Jan 13, 2023.Please note the expected delivery date on 14-01-2023.           06:19 PM, 13th Jan                     Divya                    Ya 8.30 kd           06:20 PM, 13th Jan                     Divya                    So now the order is confirmed           06:20 PM, 13th Jan                     Divya                    Y was that confusion           06:20 PM, 13th Jan                     Divya                    Ok anyways it will b delivered on 14 th right           06:22 PM, 13th Jan                   Abdulqader                   Yes now the order is confirmed 8410272788           06:22 PM, 13th Jan                   Abdulqader                   Yes will be delivered on 14 th.           06:22 PM, 13th Jan                     Divya                    But y was the confusion           06:23 PM, 13th Jan                     Divya                    I placed order only once           06:23 PM, 13th Jan                   Abdulqader                   Yes there's 2 order numbers one is failed another order is confirmed           06:26 PM, 13th Jan                     Divya                    But I dint gt any confirmed order msg too           06:27 PM, 13th Jan                     Divya                    I got only failed order msg           06:27 PM, 13th Jan                   Abdulqader                   But now the order is confirmed and this the order number 8410272788           06:29 PM, 13th Jan                     Divya                    Now I enquired u checked   orelse I would HV nt got it           06:30 PM, 13th Jan                     Divya                    Wt was need to give two order numbers when I ordered once           06:31 PM, 13th Jan                   Abdulqader                   Please note that there are 2 orders: - 8410272783 Amount was KWD --failed  -8410272788 Amount was 8.3 -confirmed           06:34 PM, 13th Jan                   Abdulqader                   8410272783 Amount was KWD11.85           06:35 PM, 13th Jan                     Divya                    Noo I order 11.85 n applied shukaran points n promo code for the same order n dat came to 8.3           06:36 PM, 13th Jan                   Abdulqader                   Yes in this order 8410272788 you have used voucher WN20 and  shukaran points .           06:39 PM, 13th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:40 PM, 13th Jan                     Divya                    So if v use voucher dat will be different order??           06:40 PM, 13th Jan                   Abdulqader                   No for this order  8410272783 there is no voucher you have been used           06:41 PM, 13th Jan                     Divya                    I dint order twice I just ordered once n used voucher fr it dats all           06:42 PM, 13th Jan                     Divya                    Y will I order same things twice           06:43 PM, 13th Jan                   Abdulqader                   As per in our system there 2 orders           06:43 PM, 13th Jan                     Divya                    Thn something wrong in your system check dar           06:44 PM, 13th Jan                     Divya                    Nthng           06:44 PM, 13th Jan                     Divya                    Thank you           06:44 PM, 13th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:44 PM, 13th Jan                     Divya                    No nthng thank you           06:45 PM, 13th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           06:46 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5583758