Subject: Ticket Assigned - Conversation with Ritzzzz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 13 Jan 2023 14:37:23 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ritzzzz Ritzzzz                    Hello team           06:15 PM, 13th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:15 PM, 13th Jan                   Centrepoint UAE whatsapp bot                    Hello Ritzzzz , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:15 PM, 13th Jan                     Ritzzzz                    3           06:15 PM, 13th Jan                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            06:15 PM, 13th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:15 PM, 13th Jan                     Ritzzzz                    2           06:18 PM, 13th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:18 PM, 13th Jan                     Ritzzzz                    1           06:18 PM, 13th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:18 PM, 13th Jan                     Ritzzzz                    [email-masked]           06:18 PM, 13th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:18 PM, 13th Jan                     Ritzzzz                    Okay           06:18 PM, 13th Jan                     Ritzzzz                    I’m awaiting for my refund has take. More than 7 days           06:19 PM, 13th Jan                   Abdulqader                    Hi Ritzzzz, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:21 PM, 13th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:22 PM, 13th Jan                     Ritzzzz                    Okay kauder           06:23 PM, 13th Jan                     Ritzzzz                    Kader           06:23 PM, 13th Jan                     Ritzzzz                    Hello           06:25 PM, 13th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We have forwarded your query to the concerned team to refund the amount asap.           06:26 PM, 13th Jan                     Ritzzzz                    Yes why has it taken so long?           06:26 PM, 13th Jan                     Ritzzzz                    How many days?           06:27 PM, 13th Jan                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. Please note that we will contact you through your email once we get any updates           06:28 PM, 13th Jan                     Ritzzzz                    Okay           06:30 PM, 13th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:30 PM, 13th Jan                     Ritzzzz                    No this is all           06:32 PM, 13th Jan                     Ritzzzz                    Thank you           06:32 PM, 13th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:35 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5583729