Subject: Ticket Assigned - Conversation with Sruthy
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 13 Jan 2023 14:36:42 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sruthy Sruthy                    Hi           06:11 PM, 13th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            06:11 PM, 13th Jan                   MAX UAE whatsapp bot                    Hello Sruthy , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:11 PM, 13th Jan                     Sruthy                    1           06:11 PM, 13th Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           06:11 PM, 13th Jan                     Sruthy                    9409873382           06:11 PM, 13th Jan                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=LM439339548    You can also easily track your order from My Account > Order History.             06:11 PM, 13th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:11 PM, 13th Jan                     Sruthy                    2           06:11 PM, 13th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:11 PM, 13th Jan                     Sruthy                    1           06:11 PM, 13th Jan                   MAX UAE whatsapp bot                   Please enter your email address           06:11 PM, 13th Jan                     Sruthy                    [email-masked]           06:11 PM, 13th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:11 PM, 13th Jan                   Abdulqader                    Hi Sruthy, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           06:12 PM, 13th Jan                     Sruthy                    Hi           06:12 PM, 13th Jan                     Sruthy                    Where is my order           06:12 PM, 13th Jan                     Sruthy                    9409873382           06:12 PM, 13th Jan                     Sruthy                    I didn't receive it           06:12 PM, 13th Jan                     Sruthy                    Why this much delay           06:13 PM, 13th Jan                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:13 PM, 13th Jan                   Abdulqader                   Your order ID 9409873382 is now ready for collection at Istanbul Super Market - FODEL  Opposite of Um Habiba Mosque.           06:14 PM, 13th Jan                     Sruthy                    I didn't receive any text           06:15 PM, 13th Jan                     Sruthy                    They said only with text I can collect           06:15 PM, 13th Jan                     Sruthy                    When will I get text           06:15 PM, 13th Jan                   Abdulqader                   Is this contact number correct +971556394726?             06:16 PM, 13th Jan                     Sruthy                    0556394726           06:16 PM, 13th Jan                     Sruthy                    ??           06:19 PM, 13th Jan                   Abdulqader                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to send the code to collect your item.           06:20 PM, 13th Jan                     Sruthy                    Its been two days si ce you started escalating           06:21 PM, 13th Jan                     Sruthy                    Why isn't it resolved yet           06:21 PM, 13th Jan                   Abdulqader                   We would like to inform you that your issue has been raised and this is your complaint number 5583116           06:24 PM, 13th Jan                   Abdulqader                   Currently, the concerned team is working on your query, and we will update you as soon as we hear back from them.           06:24 PM, 13th Jan                     Sruthy                    I need by today           06:26 PM, 13th Jan                     Sruthy                    Or else refund it           06:26 PM, 13th Jan                     Sruthy                    It's too much           06:26 PM, 13th Jan                     Sruthy                    If you guys said I'll receive it on 11th           06:26 PM, 13th Jan                     Sruthy                    It should reach me on 11th itself           06:26 PM, 13th Jan                     Sruthy                    Not 13tb           06:26 PM, 13th Jan                     Sruthy                    Such poor service           06:27 PM, 13th Jan                     Sruthy                    I always buy product from you ppl           06:27 PM, 13th Jan                     Sruthy                    Still I have to face this           06:27 PM, 13th Jan                   Abdulqader                   I can understand your frustration regarding the same and we will do our best to have this resolved for you on priority.           06:29 PM, 13th Jan                     Sruthy                    Ohh please           06:29 PM, 13th Jan                     Sruthy                    You all say the same sentence           06:29 PM, 13th Jan                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. Please note that we will contact you through your email once we get any updates           06:30 PM, 13th Jan                     Sruthy                    Yeah ryt           06:31 PM, 13th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:33 PM, 13th Jan                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           06:36 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5583726